I log out, then log in, go straight to transfer and I get the same result, session timed out and that is within less than twenty seconds. Clicked the verify button oops something went wrong. My email was missing a . I have exactly the same problem. Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. Gave my son a number to call: 45 minute wait. That was over a week ago and Im still waiting for my money. I have been trying to get access to my tickets for 3 days i have chatted with three different customer support individuals and after explaining this very issue i received the response have you downloaded the AXS app and login with your email. AXS connects fans with the artists and teams they love. I constantly had to check everyday because it would log me out everyday. Mappy donne les informations utiles pour votre itinraire de. The following data may be collected and linked to your identity: The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Thank you. I assume the meet and greet is after. I tried paying with my credit card but the App would not allow me to enter my billing address for some reason but it did allow me to use PayPal and I got a pdfs in my email right away. no confirmation that I bought them or anything, then I hit the back button & it doesnt say i purchased anything so now i am scared I bough multiple tickets because after the 3rd step, its just a blank screen. I hope this video helps a few people in solve this. Press question mark to learn the rest of the keyboard shortcuts. I can see my tickets, but I don't see a way to print them. Get The Big To-Do. I cannot Sign in. Too bad it makes you give AXSTickets at least one star on the review. I follow all of the prompts and when i am finally signed in it tell me i must verify my email and when i click on the link i get a message oops something went wrong, try again later. Just pull up your tickets in the AXS app, get them scanned at the gate, and head into your event. My recipient never received an email with the shared ticket (definitely input the email address correctly). I went back to AXSTickets and they were there. Checked my account and it's back in there. Thats precisely what happened to me years ago I bought $400 tickets and the guy transferred them to me, then proceeded to transfer them again, Im assuming scamming multiple people. Tried resetting my password but no email sends to my account. And why did I pay such exorbitant surcharge fees for THIS experience? I had a handicapped family member who was seriously compromised during the wait time as well, due to heat and having to climb a total of 43 rows of steps to finally get to the correct seats instead of 22, which was almost to much for her to handle. Yup happened to me too. WHY cant they just refund my credit card and WHY is it they dont want my cr card #? I can log in to the website, but not the mobile app. Same here, I've logged in and My Events is empty. I just wanted to see the reviews other people provided about AXS, so hopefully the pdfs I printed get me and my friend in to the venue. My AXS app doesn't let me access my account so i hope they fix the issues. Panic over. Exit outOf the window immediately. Event Tickets Center Concerts, Broadway & Sports, PrimeSport-Sports tickets, vip hospitality, events. To download, simply open and view your tickets in the app. NOT RECEIVED MY TICKETS FOR TONIGHT I had to log in each time I used AXSTickets, which was several times within a couple of days. To sell the tickets on the AXS app (No option for refund or credit) - I was FORCED by AXSTickets to set my sale price at $10/each which is the AXS price for their GA ticket. I cannot view my tickets. I've been logging into to AXS pretty much compulsively over the last couple of days, so instant panic when they were gone. So basically I got scammed out of $250. Payer 4,10 (Page St. Maximin) 38,8 km. Doe. Damn thats really smart Im gonna do that from now on. My axs app on my iphone is not working. My husband is in the navy , which Ive explained countless times, and we arent sure we would be able to make it back for a concert , seeing we were only going to be in the area for a wedding, that was also post postponed. Speaking of poor service, called the customer service number, took several minutes just to get through the automated prompts, then waited for an operator. Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. Worst customer service YET again! What is the deal with this thing? Mine kept giving me the incorrect password error when I knew it was correct. When my friend did accept the transfer, I received an email saying my friend had claimed the 1 ticket you transferred for the following event Wait a minute, I transferred TWO tickets. Ive asked to speak to managers , and gotten IGNORED. Thankfully I checked it first thing this . Tickets for London are left various dates avaliable and seats please message for info mainly 02 London left some Sheffield and Glasgow to. But wait, theres a phone number in the email you can call for help. Why did the venue decide to use AXS Mobile ID? I have uninstalled and reinstalled the AXS app. THANK YOU! For me it just says "Access To Website Blocked" which makes me extreamly worried can't acces my account, my tickets and my order confirmation email has "broken image file" icon under venue, calendar and tickets. The end. Official Tickets and Your Source for Live Entertainment | AXS.com All of this because we were linked to LAST YEARS tickets! UPDATE: received a developer response that pretty much blamed me for their negligence. AXS App: Selling Tickets Share Just buy straight from the venue! The people on the chat don't give a monkey and the enquiry you send never gets answered anymore. I tried to shared all three tickets through AXSTickets and neither party was able to revive them. Also, it makes no difference if you use AXSTickets or the website. Downloaded AXSTickets no tickets. With the AXS app,. Mappy vous propose les meilleurs itinraires en voiture en prenant en compte les options choisies : taille de la voiture, type de carburant, consommation moyenne du vhicule. Zero stress. No way fo contacting them except via chat which can be 3 hours wait and by the time your queue turn comes, if you don't see it for 30 seconds, they time you out and you are back to 3/4 hours long queue. I have created multiple reports and have received only that they have forwarded to their support team and have received nothing since. The gig has not been cancelled we just chose not to go. After a call to AXS customer support I was told that the My Events section often doesn't show the tickets you have purchased. . The revoked ticket would not scan properly at the venue, so we had to wait while the box office tried to figure out what the issue wasthey were able to print a paper ticket somehow (Im guessing they somehow made a new barcode? It's absolutely sensible that they keep your money until after the event. When ticket sales start, the temporary queue is refreshed and everyone who is in queue is assigned a random place. 12 hours ago. Find out when your faves are coming to town, check out whats happening soon, and browse events by your interests from basketball and rock to comedy and theater. I would like to see all tickets I have used in AXSTickets and have my pasts orders in the past events tab. Slow to respond and when they do it has nothing to do with the issue expressed to them. I followed the directions of creating a AXS account via the email address that they sent me the email. Im annoyed with this application and dont even care to resolve the issue.Im going to really miss the easy use of Flash Seats. So basically quit your job if you want to enquire about your ticket. Hi guys, Im looking to buy tickets from someone on Facebook who I obviously dont personally know - whats the safest way? I tried twitter and you can't reach anyone at AXS UK and even when I tweeted them, no one gave a monkey! There could be a delivery delay. they couldnt figure it out and he had to leave for the show. she told me I could not be on Wi-Fi when using the app so she hung up on me. - AXS Help Centre What do I do if I have not received my tickets in the post? I will update if we run into any issues for this coming weekends event.EDIT: Confirmed. Does not recognize sign in and unable to change password. Their customer service is also by far the worst i have EVER experienced. Well obviously its been more than that, Im just upset that theyd falsely claim something and not come through with it. Tickets for Wed 22nd March 2023 at The O2 London. After several attempts, all the tickets were transferred out of my account t but one didnt end up in my sons. Let me first say that the employee we talked with was polite and kind and tried very hard to assist us. Im sorry but AXS simply is the worst ticket hub ever, if anything just learn from here on out not to use them again, I learned the hard way too. I can log in on my computer but not on the AXS app on my phone. BUY THE PERFECT I called the royal albert hall at last minute and they said they can reprint. 2 x tickets available, good seats in section B2. They replied that it happens quite often and therefore there should be no need to worry :-). I'm getting sent in a loop to verify my device to sign on to the app. This is my friend time buying through AXS for other people and Im not sure I would use them again. AXS (pronounced access) is an American ticket outlet for sports and entertainment events, founded in 2011 and owned by Anschutz Entertainment Group (AEG), the world's second largest entertainment promoter behind Live Nation Entertainment. So my mom bought me tickets to the bandito tour to see twenty one pilots, my all time favorite band. I needed an account. Hopefully this will save someone from the panic attack I just had over my tickets. So, please do yourself a favour and buy from the venue direct. TRANSFER TO FRIENDSIts super easy. AXS Ticketing is our ticketing platform with key features that will enhance the ticket purchasing experience. Nyman Subscriber 7 Subscriber Go to solution Cannot see tickets in AXS App I bought tickets through StubHub on thursday. 3. Apparently lots of people are having problems with the App. This is the ABSOLUTE WORST APP I have. I still don't see the tickets in the app and I don't trust a randomly generated QR code when it doesn't show me the event. Dope concert. Did the AXS live chat and they suggested to use AXSTickets and I tried again - still got an error. Show starts at 7:30pm Tickets bought on Ticketmaster and available to be transferred to the AXS app now. Mine wasn't working earlier, but just checked and now showing in the events section. Ive seen some dates have already been postponed but the AXS app now shows no tickets for the two dates I had, as if none had been purchased at all. But, when I start to buy my fav boyband ticket, and then they ask me to sign in again. AXS Help Center Buying Tickets Buying Tickets Buying Basics, Resale, Accessible Seats and more. Tickets disappeared from my AXS account My tickets disappeared from my account after having them for a couple of days and when I contacted the AXS live chat (because their hotline has been down for the past 2 weeks), they said they have no idea why but are refusing to send me replacement tickets or a refund or even let me speak to a manager. No. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Same here! When I tried the second time to just confirm I had not sent the tickets off somewhere, this lady says your not the person listed I said there are two of us one who has money and no email one who has a email my brother same last name of corse and we made sure that everything matched exactly just as stub hub told us to so she proceeded to hang up on me, and remember I was the most polite you can possibly be having been a customer service manager for Chrysler corporation for 33 years this is company so set in its ways of telling people to go eat there hat so much they cant even be nice for one second to help a customer you know do there job correctly. After 30 minutes waiting to chat (ONLY option available for customer support), they couldnt help. AWFUL!! This is a prime example of a product team who was so focused on an app, they failed to connect account across any other platform or device. Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. I expect much more from AXS!!! AXS has gone down the hill as soon as they stopped taking calls. I have to go to a game this Saturday hoping that it will work by then. I finally gave up on that. We successfully sold our tickets through the AXS website quite quickly and have a credit balance on the AXS website minus a ridiculously high 60.00 charge for selling 4x tickets back through their . Your AXS Mobile ID is the secure and unique code for all of your tickets, and all you need is the AXS app to use it (iOS or Android). Discussion I've seen some dates have already been postponed but the AXS app now shows no tickets for the two dates I had, as if none had been purchased at all. came back about a week later and had sold 3. well I got a deal about w8/w9 forms to fill out out but all I got was a continuation to spin when I tried them. I have no problem logging in to my axs.com account on my computer. What fees are there when buying tickets? My tickets were gone and there was no shopping cart I could fish them out of.I waited out the presumed five minute reservation period, searched again, and found the same seats. I recently had a knee surgery which will preclude me from attending a few concerts over the next two weeks. On your device, goto "Settings" click "Apps" select "AXS Tickets app" click "Storage" click "Clear Data" option. Created an AXS. TICKETS AXS Tickets Status Published by AXS on 2023-02-21 Tap for tickets to see the artists and teams you love. 39,8 km. So they send me the email, I click Verify Device, which takes me not to the app but to the website, which greets me with an error message in a red box: This session has expired. First of all their customer service is terrible. SOLD TICKETS VIA AXS. AXS USA Reviews | Read Customer Service Reviews of www.axs.com | 2 of 288 Events & Entertainment Events & Venues Event Ticket Seller AXS USA AXS USA Reviews 5,838 Great 4.2 VERIFIED COMPANY www.axs.com Visit this website Write a review 4.2 63% 2% 28% Filter Sort: Most relevant Alexia Ramone 1 review US 3 days ago Major Mistake Purchased tickets in October of 2021. I just needed to transfer tickets to my son, but I kept getting the message that something went wrong, but it turns out the transfer worked, kind of. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you cant go, and more. After 40+ emails, and having to have my bank call them to confirm that I purchased them, they finally sent me the right tickets. I am in some kind of anxiety, that the App could not work on the D day.. Bonne chance tous.. . Their website did not inform me I would be charged $25 for this service. I am concerned as the show is coming soon. Later it logged me out and I logged right back in. I did so and AXSTickets froze again. AXS tickets can vary in pricing depending on the size of the venue. Nope. I purchased three tickets for friends to go to the Joyner Lucas concert. What does face value mean? Have no fear, theres a link in the email where I can view the completed transfer. Also happy to meet in person if you'd pr Got 2 tickets for Peter Kay 18th of feb at the O2 . It's all a fan needs, all in one app. HIGHLY dissapointed and will never use them again, AXS totally sucks this is the last time I will use this garbage app and customer service is more horrible please stay away. Save your time, use a different app. So purchasing through the website and AXSTickets doesnt work - even with all their tips. Mind you I used this back in December of 2019 and Im still having trouble with it (March 2020). Is it my iphone? I emailed the company to tell them of the problem so maybe they could try to fix it, but their response had nothing to do with the issue at hand. If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. And the pending charges. Will NEVER use them again. Wondering if they took them off to change dates. I logged into the website and it still said the same thing. Press J to jump to the feed. The box office tried to print off my tickets but the only ones they could access to print (we discovered after printing) were from 2021!!! While you can purchase a ticket on desktop, you cannot sign into a desktop web/mobile version. AXS - the amount of frustration and stress you caused me is unforgivable and unacceptable. I even had to have AXSTickets open all throughout waiting in line for the show because I didnt want it to log me out. AXSTickets keeps crashing right now every time I tap the menu bar. N'hsitez pas non plus trouver une station-service, un restaurant, un htel durant votre trajet grce au service "Sur ma route". The tickets did not say the time of the meet and greet on them, so I called the ticket service and the venue roughly 10 times a week prior to the event. Ticket . If you don't you will have tickets in your cart but when you try to buy them you will be forced to make an account and instead of carrying the tickets through the process they will be taken from you. You MUST download AXSTickets , use the email you used on desktop to sign in to AXSTickets , and then go back to your desktop/web version to confirm your email address. By 2. I will continue checking AXSTickets to make sure my tickets remain and if I have no more problems maybe Ill upgrade AXSTickets to 3 stars. Second hand retailers have them available, but now the cost is through the roof and I dont know if I need to take a chance that I will actually get my tickets that I have paid for, or if I should try from an outside source. Bought tickets for a show that was postponed. BUY THE PERFECT TICKETSFront row or on the aisle? This decision was 1) not customer oriented, 2) self serving as AXS would stand to make more money if I sell on their aftermarket platform, 3) glutinous because they already have made significant fees on my original purchase and now want me to sell with them again to gain even more fees. I requested a password and followed the instructions, but that didnt resolve the situation. Au rond-point, prendre la 2me sortie sur D560a et continuer sur 700 mtres. The only problem is, Im not using Safari so it should make a difference. Le service de notes de frais restent toujours accessible en allant voir le dtail du trajet. I also purchase tickets insurance with no email confirmation!! After several more minutes, I thought hmm, Im just going to put my phone on speaker, do a little work on my laptop, and set a timer to start truly counting the minutes. Then the final queue starts for buying tickets. In the meantime I contacted with them egain and they said that their "technical team" did not contact with them regarding my issue. I placed two orders for tickets at the same event. I did change it and was able to access, though it didnt really help since it still said no upcoming events under my tickets tab, Honestly. They FORCE you to download AXSTickets to get your tickets, regardless of purchase. Privacy Policy. DISCOVER GREAT EVENTSTheres so much to see. Editor, Marcus Herbert, https://www.axs.com/uk/about-purchase-agreement_UK_v4.html, https://www.theo2.co.uk/faqs/axs-official-resale-faqs. Glitchy, redundant and worthless app that doesnt work if you are WiFi or VPN. I can't log in to the mobile app. My show is on Friday and I so wish I was able to go. Please answer. You CANNOT view your ticket on desktop or web mobile, and cant even sign in on desktop/web mobile. Hi all, just a bit of info in case anyone has a similar issue to me. Even the emails disappeared. Hi Lennie, Thank you so much! After several tries, the link DOES NOT WORK. Save your emailed tickets. I never write negative reviews but this is the worst app I have ever tried to use. The websites attached to AXS app should just let people access their tickets from their emails (like they used to before this whole app craze) since AXSTickets has so many issues that you cant even get to them. avoid getting your tickets via this app at all costs! After a call to AXS customer support I was told that the My Events section often doesn't show the tickets you have purchased.