After a . The union was . When you report a fault, we try and assess whether therell be a charge or not. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. This cookie is set by GDPR Cookie Consent plugin. What is a Fibre to the Premises (FTTP) Service Identifier? It could be Sky's Openreach account number, for the details that ISPs have given them. Moving home . [ link to this post] I have a line fault that needs to be fixed. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. ", http://www.speedtest.net/my-result/3167201384. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. Openreach on LinkedIn: #weareopenreach | 17 comments There's more to Openreach than meets the eye. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. Compiled by Patrick Collinson. They will call you to confirm their arrival time and to find out about any access requirements. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Was the First Engineer who the complaint was about actually a Qube Engineer? When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. 22h52, Hi. What tips or advice would you give to others applying to BT? BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. The strikes will take place on 29 July and 1 August. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. You'll find up-to-date details of all charges and pricing information in BT Price List. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! Your contracted to 37.5 hours a week for work which your are field based. New grading structure. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. Thank You). My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. Openreach did not have anything to add to the BT statement. on That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. For If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. How to report a BT line fault or broadband fault. Find out more about the BT Business app and how to download it. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. Replying to . Some modules are disabled because cookies are declined. Openreach Trainee Engineer Reviews | Glassdoor Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. 10 reasons to work for BT Openreach. Mar 2018 - Present5 years 1 month. I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. @XRaySpeX . Log into order tracker using your BT ID or order reference and postcode. . 13h06, I just wanted to provide to the mods and@NeilO. The phone stopped working, and our broadband was down for about three hours but then came. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. More strikes are planned in the coming weeks in the rail dispute. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. Ring sky told an engineer will come out in the next 48 hrs. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. But opting out of some of these cookies may affect your browsing experience. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. We don't ask for any formal qualifications. It was reported a yesterday (I think). The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Garry This is a very common mistake made worse by the press. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? @katenoblett. Lost or stolen. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . In 1987 I began a career as a British Telecom Engineer. Fibre Engineer - jobs.bt.com Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. It also insists that the line is properly fixed. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. My Background as a Phone Engineer in Southend. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. The ISP said it can take up to 72 hours. Need to change your appointment? With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. Well arrange a convenient appointment when both you and the engineer are available. Answered 26 October 2019 You will work long hours and not get paid for them . Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. Include an address and phone number. Answered View answer in the context of this discussion Report post Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest The difference between the engineers was night and day. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. Theyll need to get in touch with you, so please give us your mobile number for us to share. I interviewed at Openreach (London, England) in Sep 2020. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. A specific time cannot be given and access must be available for the entire slot. Announcements, Guides & Community Updates. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. We need our broadband but have been told that it could take days to fix. We had to say we were from Openreach, working on behalf of their Service Provider . This cookie is set by GDPR Cookie Consent plugin. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. I'm wondering will there be engineers working on a saturday? Normal for Openreach is 5 days a week 7.12hours a day. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. these comments are my own and in no way represent any company that i may or may not be linked too. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. Clear a path to the main telephone socket, if you have one. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. Its not BT Openreach, its simply Openreach, a BT Group company.. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group.