Fraud If it is not possible to offer you a suitable alternative or, for good reasons, you do not accept the alternative arrangements, you will have the right to cancel your booking. Bookings in resort: Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. 70%. If your complaint is not resolved locally, you must follow this up within 28 days of your return home by writing to either (a) our Customer Service team at: Customer Service, Jet2holidays, PO Box 284, Leeds, LS11 1GE; or (b) your travel agent giving your booking reference and all other relevant information. I'M floating on my back in a blissful natural swimming cave while my three-year-old son paddles around me in his armbands, spotting baby turtles. Any additional people you allow to stay in your accommodation will not form part of your package holiday and will not be covered by the Package Travel and Linked Travel Arrangements Regulations 2018. 17. b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to baggage. Please also note that some hotels may also have open air dining facilities, which may attract wildlife such as birds, cats, dogs, etc, and some hotels may permit pet dogs for other guests. For late arrivals (after 10 pm) the hotel may sometimes be able to arrange a cold platter or a simple snack. The relevant Car Hire Conditions will be displayed at the time of booking. Never jump into the pool from your balcony. Board basis descriptions: Please note that the accommodations advertised on our website will be described as follows: Additional persons staying in your twin or double room as part of your booking:As a third or fourth person sharing a room will occupy existing beds or use an extra bed (which may be of camp bed style or a sofa bed) placed in a double/twin room, conditions may be cramped. Meaning of expressions. In accordance withJet2.comsTerms and Conditions, please be advised that you may not bring alcohol on board the aircraft for the purposes of consumption during the flight. For villas, you will receive an information pack in advance of your arrival explaining details of key collection and car hire arrangements. Half Board Plus and Full Board Plus - typically includes an additional service(s) to a standard Half Board or Full Board package respectively as detailed above. Remember, every pool is different. 5. 23. Studios one room living/sleeping accommodation with divan/sofa beds, basic kitchen facilities (usually 2 cooker rings and a fridge) and a shower room. We will not pay you any compensation. We explain the complaints procedure in our guide to complaining about your package holiday company. Swimming in nappies and nude is unacceptable; have fun, but avoid unruly behaviour and observe pool rules and information signs at all times; pool surrounds can be very slippery. Jet2holidays service in resort:In most destinations (but only certain City Breaks destinations) our appointed local agents will be at the airport to meet you, show you to your transfer vehicle and will give you contact details should you need anything at all during your holiday. Please be aware that all Jet2.com scheduled flights are non-refundable. ii the fault of a third party not connected with the provision of your holiday which was unforeseeable or unavoidable; or We are not liable if you do not possess the travel and/or other documents needed for your journey or have not obeyed all relevant requirements concerning entry into and/or departure from a country, and we assume no responsibility to you if we check your travel documents. We recognise that everyones needs are different, and that air travel can be stressful for some of our customers. Our safe travel requirements may change, and the latest version on the date of your holiday will apply. Flight delays or diversions: If your outbound or return flight is delayed, we will, wherever reasonably practicable, keep you informed and provide meals and refreshments in a reasonable relation to the waiting time for a delay of 2 hours for flights under 1500km, 3 hours for flights between 1500km and 3000km and 4 hours for all other flights depending on airport facilities. may not be changed after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. Building and development works: Many accommodation establishments and resorts are continuing to develop, sometimes rapidly and intensively, often with little or no advance warning. We may also pay you compensation as further detailed in clause 10. Infants, who are defined as children being under 2 years on the date of return, are not entitled to a flight seat. Full details will be available at participating hotels, along with instructions for use of the Service. Please note that we act as agent in relation to bookings for car hire and any resort/on-board booked excursions made through our local representatives and your contract for those services is directly with the supplier of the service. In the unlikely event of any schedule changes or cancellations, we will notify you using the address provided at the time of making your booking. Villas - the style and standard of villas will differ across resorts and destinations, ranging from individually owned properties furnished to the owners taste to purpose-built holiday homes and resorts. If you or a member of your party wish to travel with a battery powered mobility aid you must tell us before you book. If you have a complaint about any of the services included in your holiday or a problem during your holiday, including any illness or injury, you must inform the relevant supplier (e.g. You are not permitted to let anyone use your transfer that is not included on the booking for the applicable transfer. Not every Half Board Plus or Full Board Plus package will offer the same additional service(s). 13. Each All Inclusive Plus package is individual and could include example services such as 24hr drinks and snacks, complimentary use of facilities that would usually carry a charge or extra dining options such as la carte meals where applicable which again, may usually carry an additional charge. In some cases the voucher will also advise the reconfirmation number for your return transfer which will need to be called at least 24 hours before departure. At selected hotel destinations a Resort Flight Check-in Service (Service) is offered, which will, subject to these terms, enable you on the last day of your holiday to check your baggage in and collect your boarding passes at a baggage check-in point at your hotel. Simply follow the link in this email to confirm and complete the cancellation. You must inform us of any lack of conformity without undue delay during your holiday so that we can try to remedy this for you. - Extinguish all naked flames and dont use matches or lighters. Visit www.Jet2holidays.com or call +44 (0) 800 408 5599 Sea/Pool View Rooms - please note these advertised room types may have a restricted view due to plants, trees or buildings. Room types:When we refer to specific room or villa types on our website, the room you will receive will usually match one of the descriptions below. enlightenment yoga in astrology; frangible bullet wound. Further details applicable to car hire and FAQs can be found at www.jet2holidays.com/faqs and full details of the car hire arrangements will be provided to you in advance of travel. Common payable facilities include, but are not limited to, air-conditioning, safety deposit boxes, television remote control, spa facilities, pool or beach towels, daily car parking, entertainment and activities away from your accommodation, highchairs, cots, babysitting services, meals for infants, room service, mini bar, TV/Satellite TV, telephone calls, sea views, sun loungers, jacuzzi, sauna, table tennis, billiards and darts. Cancelling your holiday. Shout, make a fuss and make people aware that you feel threatened. Special dietary requirements: Meals, if included, are based on table dhte menus, or a buffet system unless specified otherwise. You will be advised of the current price of the holiday that you wish to book (including the cost of any supplements and upgrades) before your contract is confirmed. Jet2holidays offers personal travel insurance to cover you whilst on your holiday and also cancellation cover should you be unable to travel. (d) Child Age - The child age where a Free Child would be applicable is displayed on the accommodation description page of the brochure and on our website. 30% of holiday cost* or the deposit if more. cancelling one person off a holiday jet2. Please note that, wherever you travel within the EU, there is ONE number that you can access to reach the emergency services and where you can be confident you will be able to reach an operator who speaks English telephone number 112. Book Hotel Cartago San Miguel, Port de Sant Miguel on Tripadvisor: See 726 traveller reviews, 1,067 candid photos, and great deals for Hotel Cartago San Miguel, ranked #6 of 9 hotels in Port de Sant Miguel and rated 3.5 of 5 at Tripadvisor. Go on, you deserve it. We cannot allow children or infants in these seats and children/infants must be seated with their parents or guardians on the flight. If you cancel your holiday If you wish to change your travel arrangements after our confirmation invoice email has been issued, we will do our utmost to make these changes but it may not always be possible and changes are subject to availability at the time. Examples of a significant change are: change of your UK departure airport; complete change of destination/resort; a change of more than 12 hours to the time you leave the UK or your destination; if we downgrade your accommodation by one full star rating (where applicable). We will then securely transport your checked-in baggage to the baggage reclaim area of your return airport. If we cancel your holiday for these reasons, you can either (i) have a refund of any money that you have paid for the holiday, except for any amendment fees; or (ii) accept an alternative holiday of a comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). All inclusive typically includes 3 buffet style meals in the hotels main restaurant, snacks and locally produced drinks (often during a specified timeframe) for a minimum of 12 hours per day but please note that in rare cases All Inclusive may be available for less than 12 hours; where we are aware of this, it will be stated clearly in the property description. Please check your car on collection and in the event of any damage, please report this to the car hire provider immediately so this can be rectified. Balcony - children should NEVER be left unsupervised on balconies; dont climb or stand on balcony furniture or on the balcony balustrade; keep all furniture away from the balcony wall/railings. Medical requirements, special needs & mobility assistance, Your accommodation & resort It is important for you to understand that, if you cancel your holiday after making a booking with us, you will lose the deposit. However, we will absorb and not charge you increased costs of up to 2% of your holiday price (excluding insurance premiums and any amendment charges). Where applicable, an appropriate medical form will be sent to you for this purpose and once returned will be passed onto your airline and/or cruise operator and/or accommodation supplier and/or ground transfer service provider. However should you feel the need to notify us about any aspect of your holiday which did not meet expectations, please contact us in writing at the following address: Customer Service, Jet2holidays, PO Box 284, Leeds, LS11 1GE. Self Catering no meals are included in the cost of your holiday, but you will be provided with catering facilities in your accommodation to cook light meals. We will contact you by email and/or phone to discuss. Where the driver is outside the age range of 25 70, additional charges may apply. www.jet2holidays.com/contact-us or call +44 (0) 333 300 0737. You must not allow additional people to stay in your accommodation that are not included on your holiday booking. At Jet2holidays we take every step to ensure an excellent customer experience. London, United. Log on to www.Jet2holidays.com and follow the link for Manage my booking - Check-in Online on the top right hand side of the page to choose from many extras, and check in online to make your flight even more enjoyable. If the number of people in your accommodation changes, you may have to pay extra (for example, single or under-occupancy supplements) and you may lose any free or reduced infant, child or group places. Bathroom - take care in bathrooms as condensation and water spray can make surfaces slippery and a bath or floor mat may not be provided; dont use mains electrical appliances near to water. Travel insurance: Jet2holidays offers personal travel insurance to cover you whilst on your holiday and also cancellation cover should you be unable to travel. Any private transfer would be at your own cost. Please be aware that in some properties, there may also be limits on the. First off, head to the airline's website. Dart Group plc purchases a further eight Boeing 737-300QCs. Please note any stated opening times of the local transfer operator office to ensure you call to re-confirm in plenty of time. Car hire is subject to availability and minimum age requirements. If you do not present yourself for your outbound flight, we will treat this as a cancellation by you and we will cancel all of your travel arrangements (including but not limited to your transfers, accommodation, and inbound flight where applicable) and you will not be entitled to any refund or compensation. We take a zero-tolerance stance with regard to any person who threatens the safety, comfort and wellbeing of customers and colleagues. We advise that you confirm these with the relevant Embassies and/or Consulates well in advance of booking, to avoid any delays on the day of departure. If we fail, any money held at that time by the agent, or subsequently accepted from you by them, is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. Pre-Travel Services Please see clause 6 below for the change of holiday terms and conditions in relation to Free Child Places. This does not extend to any reimbursement of other elements of your holiday cost. Special diets of any kind (including vegetarian) can seldom be catered for adequately within the constraints of a table dhte menu and cannot be guaranteed. Find your ideal villa holiday where your villa, return flights, 22kg baggage and car hire is all included in the price. Call recording You must co-operate with us and our insurers in this regard. Please note, transfers are not included within a Jet2CityBreaks booking. Online check in In our larger hotels (again excluding City Breaks) you will also be invited to a welcome meeting arranged by our appointed agents and they may also arrange a visit to your hotel during your stay. Alternatively, you may be able to store your valuables at the hotel reception but we provide no assurance to this effect. The level of such compensation will take into account all relevant factors including the invoice price of the holiday, any steps it was reasonable for you to take to minimise the inconvenience/damage suffered and the extent to which the deficiency or improper performance can have affected your enjoyment of the package. We paid a 1,000 deposit - 500 each - towards the total sum . Generally, your accommodation will be available from 3pm on the date of arrival and is to be vacated between 10am and noon on the date of departure, irrespective of your arrival or departure times (unless we have stated otherwise). It presumes that luggage has been delivered to you undamaged unless you inform us in writing: i) in the case of apparent damage, before or at the time of disembarkation from the ship or the time when the luggage is redelivered to you; ii) in the case of damage which is not apparent or of loss, within 15 days from the date of disembarkation from the ship or of redelivery or from the time when the luggage should have been redelivered to you. Pictures of rooms on our website or in our brochures are examples only and the actual view and/or room size or layout may vary. Treat yourself to one of our ultra-luxurious, five-star Indulgent Escapes. Our liability will also be limited in accordance with and/or in an identical manner to: are inevitable. However please note that there is usually an amendment fee for each person named on the booking and for every booking detail you change. Flight times detailed on your booking confirmation may be subject to change and will only be confirmed on your Flight Voucher. Passports, visas and immigration requirements: Your specific passport, visa and other immigration requirements are your responsibility. We also reserve the right to verify payment methods used to secure bookings with Jet2holidays or Jet2.com. 1. That's unless there were some kind of extraordinary circumstances which gave Jet2 no choice but to cancel the flight. Where we can make a change, we will charge for any cost we incur in making this alteration including but not limited to: additional services, facilities, or other items changed, at the price which applies on the day the change is made. This does not impose an obligation on us to make specific transport arrangements for you if none are available. Cots for infants:We can request the use of cots in most of our accommodation, however there may be a small charge which is payable locally. Jet2.com means Jet2.com Limited, a company registered in England under No. Please do not leave them in full view in your room and lock your room/villa before going out. (i) Free Child places cannot be combined with any other promotions or offers, unless otherwise stated. Beach club lazing or all-night dancing. Your holiday accommodation - never leave your key where someone can see your room number; dont leave your window or patio doors open, especially with villas or if your room is on the ground floor or has a balcony; remember to lock doors even when youre inside the accommodation. Your right to a refund and/or compensation from us is set out in these terms and conditions. If the special assistance needs (including use of guide dogs) of customers on the same flight or transport or in the same accommodation, resorts or services create conflicting health issues, we reserve the right to decide how the conflict shall be resolved. Please note that you are responsible for all breakages in your accommodation and in the unlikely event of damage occurring, please notify us promptly so that we can ensure future guests are not prejudiced. hi hope some one can help ,i need to cancel one of our holiday party due to a relationship breakdown, I've been in to travel agent and they are saying that there is nothing they can do just to go to airport and to say its a no show , and if i did take name off i would have to pay a single supplement of 129pounds do you think i should . Please be assured that no payment card fee will be levied in these circumstances. We will hold you responsible for any damage caused by any additional person or people whom you have allowed to stay at the accommodation. Special requests If you've purchased a policy from Jet2Insurance before 30 June 2022 and need to make a claim, please visit www . In each instance, your contract for car hire (Car Hire Conditions) will be between you and the Car Hire Supplier to which Jet2holidays will not be a party. Login to Shortlists on a desktop, tablet or mobile to book the holidays youve saved at any time. For more complex cases, you may need to complete a medical information form. Circumstances such as these, or weather conditions, time of year etc. It is important, if you have any special requirements, such as wheelchair access, that you inform us at the time of booking (or within 21 days of making your booking) so that we can make appropriate enquiries about the suitability of particular accommodation, resorts, transport and services. Unless otherwise stated, a compact car is included in the price of your villa holiday. We aim to provide your holiday as booked, but we do reserve the right to cancel your holiday at any time (although we will not cancel your holiday within 10 weeks of departure other than in the circumstances described in the table below). The festivities may temporarily disrupt your holiday and some religious holidays such as Eid, which is celebrated in many Muslim countries, may result in a reduction of facilities, entertainment and a restriction on alcohol. We want all our customers to have an enjoyable holiday. gamestop pro membership worth it. ): In many establishments, especially beach resorts, insects in the rooms (e.g. However you choose to holiday, youll get your hotel, return flights, transfers + 22kg baggage all included. travel medicine fellowship. If we have to make a significant change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. Buggies/pushchairs/car seats: Lightweight collapsible pushchairs/buggies and child car seats, up to a combined maximum weight of 10kg may be carried free of charge strictly on a limited release basis. We may cancel the Payment Plan if: By notifying us through the "Manage My Booking" section of our website or calling our Pre-Travel Services team, you may cancel your Payment Plan at any time without charge. In order to cover our expected losses from the cancellation of the booking there is a set scale of charges which must be paid by you if you or anyone travelling with you cancels. General refurbishment at these establishments is necessary to maintain standards but if we are informed of such work, we will endeavour to notify you of any activity as soon as possible, however near to your departure this may be. cancelling one person off a holiday jet2. If you cancel your booking, the cancellation charges will be applied in accordance with the scale set out in clause 5 If you cancel your holiday. We do not guarantee these prices and the actual cost of drinks, meals and travelcards will vary depending on the supplier. Our ratings are set using a scale of 2 stars through to 5 stars and represent a range from basic, good value, no-frills accommodation to above average, more comfortable accommodation with a wide range of facilities. Travel Agents: All monies you pay to a travel agent are held by them on behalf and for the benefit of the Trustees of the Air Travel Trust at all times. we have been unable to collect a Prepayment on two consecutive occasions; we suspect any fraudulent action in relation to a Payment Plan; certain features of your holiday change (for example, the departure date or the destination changes); or. Managing your booking and planning your trip 9. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Taxes, levies and charges that may apply to the price of your holiday: All prices of our holidays are subject to a tax known as Air Passenger Duty (APD), a duty of excise levied on the carriage from a UK airport of chargeable passengers on chargeable aircraft since 1994. However this will be on a subject to availability basis and may incur additional costs which would be payable locally. Written notification from the lead name on the booking or your travel agent on your behalf must be received at our offices. These are not guaranteed for any of our accommodation. Non-availability of the Service for any reason will result in no cash equivalent or entitlement by any person to any benefit, monetary or otherwise. These rooms may not be any larger than twin or double rooms so space may be limited. Seek out five-star luxury and enjoy your swish hotel, return flights, 25kg baggage and private hotel transfers in one perfect package. Please note, this is payable at the time of the change and is non-refundable (even where you or we cancel a booking). By making a booking with Jet2holidays which includes car hire, you are bound by and deemed to have accepted the Car Hire Conditions of the relevant Car Hire Supplier. For full details of how we may use your data please view our Privacy Policy at www.jet2holidays.com/privacy-policy. Car Hire 1. Travelling with children and minors travelling without an adult: Each booking must have at least one 18 year old (or older) in the party who will take full responsibility for any customers on the booking who are less than 18 years old. Please read these terms and conditions carefully. Please check your email account regularly for emails from us. Compensation for cancellation or significant change If the amount of the one-off Prepayment is greater than the final Prepayment which is due, then your Payment Plan will be cancelled but you may setup another Payment Plan if you wish; and. Transfers 18. Since we incur costs in cancelling your travel arrangements, you will be required to pay cancellation charges. - Dont switch lights or any other electrical appliance on or off. >>>>No. Stay safe: Please exercise the same level of care and due diligence as you do at home in regard to your personal safety. Please note that flight crew reserve the right to move anyone they feel is unsuitable to sit in these seats. Tripadvisor. From party plots to chilled-out spots, weve got them all on your next VIBE getaway. Please read the arrival instructions on your local private transfer voucher carefully so that you can find your transport easily and start your holiday as soon as possible. We will pay compensation as detailed in clause 10 below for all significant changes except where the major change is due to an unavoidable and extraordinary circumstance. The good news is that you can cancel your holiday with Jet2. Some kids clubs may be chargeable and we do not guarantee that they are free of charge. Sporting/outsize equipment: Golf bags and ski equipment - charges are 30.00 GBP/ 40 EUR/ 58CHF/ 1060CZK/ 165PLN per flight for each item up to 20kg.