Our guides below will help answer any questions you might have about shipping on eBay. Technically, USPS considers anyone over the age of 12 who is able to make the final delivery to you. you aren't responsible for that. Unfortunately, USPS does not check the identities of the people they hand the package off to, and this information will not be available on the tracking page. If there's a problem with the item or you want to return it, you'll need to close your item not received request, and open a return request instead. So, be patient, and follow the tips above if your package does not arrive. The bottom line to understanding who these agents are is really simple and straightforward: basically anyone that has been empowered by the USPS to accept packages for you. Enter the tracking number, or if you dont have it, the date you shipped the item. What does it mean to delivered to a postal agent (USPS) on eBay? If the order has a total cost (total of item(s), shipping and tax) of . So, lets look over in more detail who USPS actually considers to be a qualified agent, and who they may have delivered your package to. Discover how to find, collect and pay for items that are available to pick up in your local area. Create an account to follow your favorite communities and start taking part in conversations. Just let your customer know that you're monitoring the status and it still appears in transit and it's too early to consider it lost. Performance is just as advertised. On January 20th, an eBay moderator shared in a post on thread the following update from the Policy team: "eBay policy has been updated to consider "Delivered to Agent for Final Delivery," as delivered. Bidding on an eBay auction is a great way to get the item you want at a bargain price. The package was addressed to a street in melbourne ky. What does this mean? Is Getting a Refund for a USPS Late Delivery Possible? Make sure you know what you can ship and what you cant to avoid delays and fines. Type in your tracking number. Note that if your city has multiple post offices branches, the one thats likely responsible for your delivery is the one located in the same zip code as the delivery address. If the seller doesn't respond or if they can't resolve the problem, you may be eligible for eBay Money Back Guarantee. In some cases, I will list the item as delivered to agent, where I am the agent signing on behalf of the customer. Deposit bank checks virtually with the click of a button. DoNotPay Will Help You Get Your Money Back, Amazon Item Not Shipped? That way, they do not get a negative mark for not delivering the package, and they can put it back on their truck for delivery the following day. eBay to Unstick Delivery Status when Delivered to an Agent Contact us, No contract. So, 1 business day is ample time for them to actually hand the package off to you. 1 12 12 comments Best Add a Comment Snapp_Tastic 2 mo. If your item arrives, you can close your request. I travel around the world and US. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. They will either deliver packages to you, drop them off at your home for your personal pickup, give them to people they feel are actual authorized agents on your behalf, or simply not complete the delivery process and instead leave a note for you to expect delivery attempts again the next day or for you to come down to the post office and pick up the package yourself. The overwhelming majority of packages handled by the USPS, by FedEx, by UPS, and by other shipping partners are going to be handled by their own employees right up until the moment of delivery not handed over to agents to go the last mile. Read more below. If the shipping address you provided during checkout is incorrect, select Contact the seller on the order page and see if they'll cancel the order. After several days, the package did not arrive, and nobody that you talked to was able to locate it. One of the drawbacks of this process from the USPS is that they do not have the resources or the ability to confirm the identity of every individual that they count as agents able to accept packages for you. Everything you need to know about buying from international sellers and the benefits of eBay International Shipping and theGlobal Shipping Program. If her phone number was on the customs forms, they should call her and tell her what the custom fee will be and when she can pick up the item. This results in the final delivery being made by an agent after USPS has delivered the package. Now you just have to wait for the, 'package not accepted, ' notification which usually means that your buyer just found out that the taxes are 3x what they paid and would have not been collected if you had sent it regular mail, and justdidn't respond to any of thepick up notices. I suggested that the buyer contact her Post Office, but the tone of her letter does not bode well for me. When you make an appeal, eBay will review the case and any new information you provide and come back to you with a final decision. Copyright2023 - James McAllister Online. Add in the deeply discounted mail forwarding costs (up to 80% off of traditional postage) to nearly any address on the planet, automatic check depositing features, improve safety and security options, and so much more and its not hard to see why people love US Global Mail as much as they do. Here's what to do: Dial 1-800-222-1811. Excellent!! Well also help you track your USPS, UPS, and FedEx missing packages and file claims for Amazon, FedEx, USPS, and UPS late deliveries fast and easy! Do you see a message on your USPS tracking page that says delivered to agent for final delivery, and are wondering what it means? Check With Those Who May Have Received It, 5. Or did you send an international order via the GSP in Erlanger, KY? The result is no package. They should tell you what happened to your package and how you can retrieve it, Choose the shipping company responsible for your parcel, Answer a few questions about your request. How To Deal With a UPS Damaged Package Without Losing Your Temper, USPS Damaged a Package From eBayHow To Solve the Issue Stress-Free, Reporting a DHL Lost Package the Easy Way. You do not owe a refund. Consider adding insurance so that youre covered if the item is lost in transit. Now I can't be sure that some "agent" won't just steal my package. USPS Tracking Status Scan Code Events List - So Easily Distracted Wastingtime101, who is active on the eBay boards, explained the problem as follows: "In many places such as apartment buildings with concierge/doorman, townhouse complexes with a management office, freight forwarders, buildings with mailrooms, etc USPS will deliver to the building's mail "agent" and this has always registered a "delivered" status on the eBay orders page. My understanding is that this means the package was left with someone other than the addressee like someone else in the household or a neighbor. The fact is, the USPS carrier will scan the package with a GPS tracker at the location where it was handed over to the agent. The shipping address is correct. The first (and perhaps surprising) fact is that your package was never actually delivered. Some merchants will offer refunds for packages that are missing, even if tracking shows them as delivered. Most packages that have been delivered to an agent are actually delivered to your door within 1-2 . //]]>-->. I never used to see this but the last few months or so it happens on SOME but not all packages. Once an item is accpeted at the Global Shipping Center in Erlanger, your job is done. If your package was delivered to an agent but you havent actually received it, dont panic! If your local post office claims that they cant help you or you need to escalate things further, you may consider contacting USPS directly. My customer lives in Linton, IN. Well gather the info you provide and use it to submit your request with the USPS claims department in a few minutes! The seller should respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If you dont agree with the decision after eBay has stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed. Your position is unchanged in strength. Solved: The package was addressed to a street in melbourne ky. What does this mean? If, however, the authorized agent that has received your package for final delivery was a coworker or a neighbor that you trust you might find your package to be missing a little longer than expected at least until they reach out to you and let you know that they accepted the package for you and set up a time to drop it off or have you come by and pick it up. Tip there no fees into the US if the purchase is under $800.00. Returns happen. You will also be able to work with them directly to find out what options are available to you. Is anyone else seeing an increase in USPS delivery statuses showing as "Delivered to Agent for Final Delivery"? Yes, you read that right. I will call usps in the morning but just wondering if someone Menu eBay eBay HelpSign In Community Seller News Announcements Seller Update Archive 2022 Fall Seller Update 2022 Spring Seller Update 2022 Winter Seller Update To learn how to reach an actual person at USPS rather than being stuck on their automated support line, click here! 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The buyer writes me the same thing: "USPS stated the shipping label on my order was Indianapolis Indiana. I don't have any idea where it's been, but finally made it. It is only a 20.00 item. document.write ("&loc=" + escape(window.location)); The tricky thing with this update is that it never really says who your agent that the package was delivered to actually is, which makes tracking them down a little bit of a challenge if they dont first reach out to you instead. Be sure to ship to the address listed in checkout. Most commonly, this is a mailroom, front desk clerk, or parcel locker. At the end of the day, though, anyone that is authorized to receive packages on your behalf are considered your agent. Packages often end up at the local postal service, and the USPS tracking system shows the same status. Proof the buyer received a refund before the case was closed. Complete a change of address online and deliver the form to your local post office. Since they are no longer able to track it or handle it in any way, the exact timeline depends on the agent in possession of the package. Will call usps in the morning. Failing to ship on time can lead to your item arriving later than the estimated delivery date. They may not want to tell you that they accepted the package for you or they may not even know who you are and instead just feigned to be authorized agents so that they could get their hands on whatever it is you were having shipped to you in the first place. It is now up to the agent to actually deliver the package to you. USPS Delivered to Agent - US Global Mail In addition to actually handing off the package to another person, there are two other instances where USPS may mark delivered to agent for final delivery on the tracking. Well normally get back to you within 48 hours, though occasionally it can take a little longer. Learn how to cancel an order and how it can affect your performance on eBay. Report any missing packages to the shipping carrier you used they may be able to help. What Does Delivered to an Agent Mean (USPS)? (2023 Guide) I will call usps in the morning but just wondering if someone knows. Regardless of who the package was delivered to or why the delivered to agent message was used, the important question is this when will your package actually arrive? USPS delivered a package to an agent for final delivery during - Quora Les meilleures offres pour NEUF CRAN LCD 15,4" WXGA POUR ASUS X50UL sont sur eBay Comparez les prix et les spcificits des produits neufs et d 'occasion Pleins d 'articles en livraison gratuite! Youll need to provide new, additional information to back up your appeal. Got the message case is closed no refund required and any feedback will be deleated. What If There's a Delay? If you and the buyer havent been able to resolve the issue within 3 business days, you can ask eBay to step in to help. Of course, if the authorized agent that received your package for final delivery was a trusted neighbor or coworker you might have to wait a little bit longer to get your hands on your package at least until the next time that you see them, or until you reach out to them and schedule a time for you to get your package. Will I Be Reimbursed If Im Unable To Retrieve The Package? Oh, Ship! Additionally, USPS sometimes marks delivered to agent for final delivery when they actually still have possession of the package. Just know that the USPS does not (and cannot, really) take any extra steps whatsoever to confirm the identity of the individuals that they and these packages over too. Items can be in customs for a few days or a few weeks..International packages can take up to six weeks to be delivered. For HP Stream 11-d007na Charger Blue Tip 65W Laptop AC Adapter - ebay.ie Note:Although the person must be able to accept your mail, theydo notneed to be pre-authorized by you. #7 01-12-2021, 12:23 PM . USPS Informed Delivery is a free service, similar to UPS My Choice or Fedex Delivery Manager. The result is no package. lives in melbourn ky and that is what is on the label. If they misplace a package, there's not a thing USPS can do about it, and eBay sellers are protected because you directed it to be shipped to a third party. Hopefully ebay will give them acourtesy refund. When Will Packages Delivered To An Agent Actually Arrive? So the tracking shows that the item has been delivered. var m3_r = Math.floor(Math.random()*99999999999); Alternatively, you may wish to try out some of the other tips instead. The second reason that delivered to agent for final delivery may mistakenly end up on your tracking, is if the postal carrier accidentally typed the wrong code while handling your shipment. USPS uses the delivered to agent for final delivery message when the package has been delivered to a third-party, who is authorized to receive mail on your behalf. Get a PO box online while maintaining a real street address. I do not understand what this delivery status means, who this "agent" is, and why the parcel has not been delivered to the addressee for a week already. Learn how to handle a payment dispute as an eBay seller. Learn more about asking eBay to step in and help. As we mentioned above, with so many different pieces of mail and packages being handled by the USPS, FedEx, UPS, DHL, and other companies the infrastructure of the shipping operations are being placed under more and more stress. If eBay closes the case on behalf of the buyer, you could receive a defect that may affect your seller standard. Are you a seller looking to help a buyer with an item that hasn't arrived? After all, not many people remember going down to the USPS and speaking to someone at the post office about authorizing different agents that can receive their packages on their behalf. Find out when you can expect your item to arrive, and get information on free shipping. Updated December 10, 2020. '&charset='+document.charset : (document.characterSet ? ok, I see now you're located in Russia, as the poster below stated, "delivered to agent" may mean it in US customs. Trademarks are only used for nominative fair use and are property of their owners. However, if your package was delivered to a package forwarder, it can take several weeks for the package to arrive. FedEx Lost Package ClaimFiling Claims Has Never Been Easier, Learn How To File a UPS Lost Package Claim Easily, DoNotPay Can Help You File a Claim for an Amazon Late Delivery Smoothly, Learn How To File a USPS Lost Package Claim Efficiently. Here you can discuss all things shipping with other members. In the event of a standard delivery to authorized agents at your home, for example, youll be able to expect your package to be sitting there on your kitchen counter or dining room table when you get home. Indianapolis 46241 is the Post Office near the airport, and Linton 47441 is a small town 80 miles to the Southwest. Why Did My Package Go Farther Away, USPS? Thanks", But I think that the USPS staff made no less contribution to the delivery :-), it means delivered to a mailroom or apartment complex office or someone at the business address, Here is a copy of a USPS employee explaining what's happening: "I'm a carrier, and we've been instructed to sign "C-19" where you would sign your name, and print our initials and route number where you'd print your name on our scanners. Whether the products you ordered are late, missing, or faulty, you can ask for your money back through the DoNotPay app. Try it free. As mentioned earlier, it would be best to contact your local post office first, so they can look up all relevant information about the packages delivery. USPS Tracking Status Scan Code Events List. Press J to jump to the feed. For high value items (750 USD/CAD/AUD or 450 GBP or 550 EUR or more, depending on the international site you are selling), use a shipping service that includes. eBay Money Back Guarantee covers most transactions on eBay. The good news about having the USPS in specific and over your package to people that may or may not be authorized agents is that it happens so very rarely. Press question mark to learn the rest of the keyboard shortcuts. eBay Exporter of the Year was a great success! In any case, there should be a geolocation tag at the point the scan was made. In total, no one took responsibility for the "final delivery", and nor the seller, nor USPS helped me by email. Still, if you want to be 100% certain that this situation isnt ever going to plague you, its a good idea to consider signing up for a US Global Mail account. You have up to 30 calendar days after the estimated delivery date has passed to report that an item hasn't arrived. Remember, this package (after this message pops up) has been handed off to someone that doesnt work for the USPS (as a general rule) and isnt going to have the tools or technology necessary to update your tracking information moving forward. Get mail from all your homes and business(es) or both in the same app. Common examples include an apartment or university mailroom, who will actually sort and deliver mail to the tenants themselves. When a buyer has an issue with an order, it doesnt only risk creating an unhappy customer, it can also create extra work for you. Delivered To Agent For Final Delivery - What Does It Mean? Get help with an item that hasn't arrived | eBay I suspect, this is exactly what happened. About USPS Delivery Agent My entire library of courses, templates, cheat sheets and swipe files. Not many tracking information updates are going to be as confusing as being told that your package was delivered to an agent for final delivery. Delivered to agent just means it was handed off to someone authorized to take a package for the recipient. If they arent someone thats typically allowed to handle your mail, they will not receive it. This can include things like: In some situations, a buyer may ask their bank or other financial institution to open a payment dispute if they believe theres an issue with their order. Very rarely are packages actually lost, and chances are its completely safe wherever its at. I called usps and they said it would be delivered today and said the tracking info was wrong, the info would be updated to the correct info. I have never used global. Options. Should I ask them to mark some options? In some cases, a seller may have to cancel an order for example, if a buyer has sent a cancellation request or hasn't paid for an item in time. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! If the orders total cost (total of item(s), shipping and tax) is high (750 USD/CAD/AUD or 450 GBP or 550 EUR or more, depending on the international site you are selling), signature confirmation is required.