StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. Help us improve this article with your feedback. The clause is designed to protect both buyers and sellers. Enjoy! The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. To reach customer support call 1-866-788-2482 Find contact information here. No. If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. What a horrible service! As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. Marrali just wants her money back, and she's not the only one. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). Phone Call 1-866-788-2482. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Just log into your DoNotPay account using any. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. We may be compensated if you click this ad. I saved to buy expensive tickets as a gift for my wife and now we cant go. Use of this website signifies your agreement to our. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). Very dissatisfied customer. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. You can also try refreshing your Listings page. AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. Lots 81-82 Street C Bradley R. Hightower. What Happens If I DonT Pay National Insurance Contributions? where can I go to use activate the voucher so I dont lose that as well. Find contact information here. 6:00 AM - 7:00 PM PT weekends. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. If I did I woulda dropped my price or took my friend to the game. StubHub.com | Better Business Bureau Profile Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. After this experience, I'll take my business elsewhere. JEVAR IS WHO HANDLED MY CALL. DoNotPay records the details of your purchase to boost your chances of winning the refund. 03-31-2022 08:37 AM. They are printed with duplicate. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. The company prides itself on being a Fan-to-Fan service. Customer service all the way to your seat, 2000-2022 StubHub. If you feel like StubHub cheated you, you could take action against them. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. on 2/28 at 3:05PM You may conclude then that refunds on StubHub tickets are possible just not probable. Check out the table below to see the best alternatives to StubHub. Perhaps Its Time to Switch to Something Other Than StubHub. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Maryland: Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . It is taking Stubhub about 120 days to process refunds. This happens when tickets are reprinted, but they are usually still valid. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Please note that, for canceled events, no . Wish they would help. How do I contact StubHub for refund? (Business Insider calculated that the payments in seven locations were more than $16.7 million.). Learn more about how we make money. Does StubHub have live chat? On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. Phone: 866-788-2482. For customer support people can visit their help topics to search for answers to questions or browse popular topics. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Click on any of the links and there is a private message link on the moderators page They can assist you. How to Get a Refund for All Your Tickets - Vulture The company prides itself on being a Fan-to-Fan service. Enter your gift card number in the Add a Fancode & gift code section. Refunding tickets to a cancelled event - stubhub.community All Rights Reserved. Apply your StubHub balance during checkout on your next purchase. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. New Yorkers, however, are in luck. Review the StubHub return and refund policy at ReturnsAndRefunds.com. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. Contact us United States and Canada. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. It is free to list tickets for sale, and to search for tickets to buy on StubHub. Reply anytime to let us know how we can improve. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. I was a no show due to a soft water flooding of o To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. How do I request a refund? - Ticketmaster Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. I've been a customer for a long time and am not happy. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! "The return of live events, the input of customers, partners, and regulators, and the . How do I complain to StubHub? this link is to an external site that may or may not meet accessibility guidelines. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. Copyright 2020 Scripps Media, Inc. All rights reserved. They may sell them for more or less than face value. We do still love going to events and want buying tickets online to be easy and safe. No problem. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. StubHub to refund canceled events after pandemic complaints - KXTV Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. Your refund will be processed to the payment method used at the original time of purchase. Illinois Having difficulty navigating this. DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. We'll do our best to get back to you in the next 24 hours. Hawaii All you need to do is follow these short steps below: Voil! Are You Having Trouble Getting in Touch With StubHub? We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Find help with your questions from other fans through our own peer-to-peer community! StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . Email: This information has not been added. Refund for Foo Fighters tickets? - StubHub Community StubHub to refund canceled events after pandemic complaints - USA TODAY Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. In other words, when it can be too late to get a refund. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews If you have already been paid, we'll charge your credit card on file to recover the payment. You have lost a customer for life! Fatsuma Stagehand StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. Enjoy!Make sure we land in your inbox, not your spam folder. Georgia I had a fraudulent charge on my credit card account from Match.com. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. You already know that. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. 1.866.788.2482. Keep in mind that you may not be refunded in money. There's a class action lawsuit against StubHub from other customers who want a refund too. StubHub refunds: How to get cash instead of credit for events - KHOU I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. How can I email stubhub to refund tickets for a cencelled event. If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." Ads by Money. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. From everything weve seen, the StubHub customer support is quite thin, to say the least. There Application crashes. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. StubHub sellers set the price of their tickets. With only these four steps, your refund request is faxed. Who do I contact? If you want a refund, you have 30 days to request it starting from the announcement of the new show date. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. Absolutely, you can list these tickets for sale on our site ! With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. A million dollar company can not compensate a loyal customer a few hundred bucks. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. "The return of live events, the input of customers, partners, and regulators, and the . Sorry we couldn't be helpful. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. Indiana: "approximately 6,800 consumers" affected. Harris Teeter. You will enter your community username and new password and done! If your payment is pending, well cancel the payment. on 2/28 at 12:51PM They showed my same seats that they cancelled sold and the payout. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. Otherwise you will receive a voucher for 120% of your purchase price. What happens when an event is canceled? : StubHub But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. To reach Customer Support call 1-866-788-2482. We are changing the way you register and sign-in to the StubHub Community. Concert canceled? Ticketholders have issues getting refunds - KSDK We'll email you when an event is canceled. If you feel like StubHub cheated you, you could take action against them. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. We are changing the way you register and sign-in to the StubHub Community. StubHub is offering the retroactive refunds now because the live events industry is opening back up. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. Those will be paid out by the end of May. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . Youll get a refund if your event is cancelled and not rescheduled. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. Horrible customer service. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. From everything weve seen, the StubHub customer support is quite thin, to say the least. On March 7th, StubHub emailed Marrali a copt of its refund policy. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Let us teach you the major money lessons you NEED to know. Great help!!! Still learning the basics of personal finance? 0. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. Registered users: Log in to your StubHub account. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Solved: Refund in Progress - StubHub Community We have a great help article here which provides the steps to list these Mobile Transfer tickets. Please take the tickets directly to the box office for a refund. / What happens when an event is canceled. Your online site is a disaster, It does not work to apply a credit. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Open a new browser and try logging in again. How to Get a Refund from StubHub - Christian Small Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. Did you find it helpful? All Rights Reserved. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. https://money.com/stubhub-refunds-covid-19-cancellation/. It is now November - this is ridiculous. Once you receive that email you can log into your account and navigate to the StubHub wallet. Events postponed or rescheduled won't be refunded, Fowlks said. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. Since its inception 22 years ago, StubHub has grown to 800 employees. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. This number worked fantastically, and I got all I needed accomplished! If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. Interactive chat is an eBay-owned company that allows people to either buy or sell tickets online. Make sure your email address is spelled correctly. Let us teach you the major money lessons you NEED to know. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. The cash refund will be issued by May 31, 2021 and will. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. Buy sports, concert and theater tickets on StubHub! As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. There you will see your canceled event credit along with a link to request a refund instead. Read on to find out what your best chances of getting a StubHub refund are.