Night hours are 11.00 pm until 7.00 am. In June 2019, the council contacted Ms Zs planning agent querying if she had presented the correct certificate. According to the councils own complaints policy, we should have had a response to this complaint within 20 working days. We use some essential cookies to make this website work. 11 hours ago 11h. While Plymouth City Council is in talks over a council tax increase of 2.99%. If you think a vulnerable adult is being abused in any way, you can report this as a safeguarding concern. Ultimately it seems very like a boundary dispute between neighbours and Planning Departments are not best placed to become involved. The agent replied saying Ms Z had completed the correct Certificate A and would not be building outside the boundary of her land., Unimpressed: Croydon Council planners handling of the neighbours boundary dispute saw the Ombudsman being sharply critical. There were 121 complaints to the Ombudsman about the running of Croydon Council - more than 10 each month. It confirmed it had written to the neighbour after the residents initial report of him urinating down the drain and the tenancy team would continue to monitor the area. A ward councillor, Lynne Hale, spoke at the meeting and raised a series of concerns regarding the overdevelopment of the site. If you could bottle the dignity and resilience of the people weve spoken to and sell it, youd make a lot of money, because they have to put up with so much more than most people, Hewitt told Inside Housing. Croydons director of planning and strategic transport in November 2020 was Heather Cheesbrough, though she, too, may have been a little distracted from matters in Croydon, as shed just organised herself an escape plan from Fishers Folly with a new job in Redbridge. Developers break the law with impunity as demonstrated time and time again. Block by block: Quantums proposed five-storey block of flats for Hyde Road, a street of two-storey homes. But Inside Croydon is aware of formal complaints being filed within the past month about the supercilious and condescending approach of senior council officials to Regina Road residents at recent meetings. Designed to abuse the local voters. If you have a company vehicle, a copy of the vehicle registration papers and a letter from the company stating that you have sole use of the vehicle and that it is normally parked at this address. Quantum Homes, their work on Pollards Hill South . This was submitted to the Council and verified by the Planning Team without my knowledge. After further complaints from the resident the neighbour was issued with a Section 154 notice by the landlord ' s Public Safety Team. Drainage is really important here; it is becoming increasing concerning that the foul water sewers in Riddlesdown are carrying more water than they are designed for and as a result areas downhill from here are suffering frequent episodes of flooding, often foul water and sewage. Parties. There was understandable disgust and anger, from the Riddlesdown RA members as well as the long-suffering Newlands, that the council had left it so long before introducing this new excuse for the already totally unacceptable and disrespectful delays. Were not stopping. If you live in a House in Multiple Occupation (HMO) please contact your landlord or managing agent. Try to solve the problem informally by talking to them. Stalling: the Newlands letter to Heather Cheesbrough, after the council somehow managed to ignore their formal complaint for three months. COMPLAINT 202011660. Complaints can also be submitted in writing or by telephone to: Complaints Resolutions Team. The council effectively encouraged this illicit building work to go ahead after it granted planning permission, because the planners never bothered checking on the Land Register or other certificates to confirm the property ownership. By this stage in the Ombudsmans report, the author is clearly warming to the theme of the mind-numbingly, staggering incompetence of the Croydon Council planners. The council warned the full impact won't be known until strike day but as of Monday, February 27, it has been told 11 of its 63 schools will be shut, 16 partially shut, 16 open, and the . Although dated February 16 2021, the relevant unilateral undertaking was only published by the council on May 18, almost three months later. I remember thinking that I couldnt live in this for a day, never mind for months and months and months.. Try to solve the problem informally by talking to them. only to leave after less than six months without any obvious sign of actually achieving anything. Croydon Borough Neighbourhood Watch Association. I saw one of them trees come down no regard for safety just cut and left to fall. Public Realm Division, Pollution Team, 6th Floor, Zone A Bernard Weatherill House They complain the council should not have given Ms Z planning permission to build on their land in January 2020. The report said that a planning permission would not define the property boundaries. Some of her neighbours had been lodging similar complaints to the councils housing department and Axis for four years. Given recent issues with flash flooding across London and the failures of the planning process to mitigate against the impact of heavier rainfall, one of Hales criticisms of the proposal is of particular relevance, There appears to have been no consultation with Thames Water by either the developer or the council to see if there is capacity in the sewer network to take the additional foul and possibly surface water discharge from the proposed development. The council said the next phase of its Streetspace scheme will launch on 28 September and will use planters and signs to 'transform four more streets into places to walk, cycle and exercise while maintaining car access for their residents'. As Inside Housing puts it, Many residents in the block and in another across the road had repeatedly complained Two years continuous noise nuisance, making life unbearable for a neighbour undergoing chemotherapy, has ended with a three-month closure order on an Upper Norwood flat. Date of experience: 12 October 2021. Our approach. Drop a pin on the map, describe the parking issue, and send it off - it takes just a couple of minutes. An examination of the councils enforcement log suggests the Council only issued a decision in January when its enforcement officer queried at that time with the planning officer why they had not taken a decision on the application. United Kingdom, NEW Help improve this site by Click here, https://insidecroydon.com/2021/10/05/director-of-plannings-bogus-claim-over-institute-membership/, Love it or List it is coming to Croydon and want you to take part, 37-34: Mayor's 15% Council Tax hike rejected in budget vote, 10-year campaign by locals wins reprieve for Central Hill Estate, Scott and Butler to be snubbed by Town Hall honours system, 'Stand up for the people and get fair funding for Croydon', Say No To 15% Council Tax Hike, Town Hall, Mar 8, Fairfield Halls offers some Easter movie magic for just 2, Council heat network hits customers with 25% price increase, 'You never mentioned 15% tax hike when seeking election', Teachers in unanimous vote to escalate their strike action. Read more: Croydon shamed over dangerous squalor in council flats A horrible horrible design (a word that does the ugly red blocks no justice) totally out of keeping with the local area, over development, and should never have been approved. How can a child go to school and do well educationally when their home is riddled with damp and is wet and leaking?, Hard lives: the flats in Regina Road have provided badly inadequate homes. I knew nothing about the development I found out afterwards by way of a backdated letter. The only responsibility the Planning System has is to ensure that correct notice has been served on land owners. The council respond directly to you with further enquiries or to update you as the rubbish is cleaned up. A brand new Croydon library could be sold off before it's even been used; Read More Related Articles. Consequently, Mr X returned to court seeking an order for their removal. The complaint process. If your neighbours complain to the Council, you may find the Environmental Protection department writing to you asking you to take action to avoid causing a nuisance. During our investigation, we could have run a piece every single night on this, Daniel Hewitt, ITV Newss political correspondent, says in an interview in the latest edition of Inside Housing magazine. please note that the Stage 1 Complaint was addressed to YOU and it is from YOU that we expect a substantive response . A planning investigation has been opened after Croydon Council made a 'series of mistakes'.. By the early hours, rioting Talk to your neighbour. The work of OConnell and Hewitt had done in 2021 what Cathy Come Home had exposed in the 1960s. Ms Z appealed the court judgement, and lost. Choicelet is proud to introduce a studio flat for rent in South London - New Addington under Croydon council. The Ombudsmans report says, I have called the complainant Mr X. The independent Reports into Croydon council to include the ARK Report are very clear. Get the most out of your neighbourhood with Nextdoor. Removed all the trees they were not going to move !!! Fransoy Hewitt had collated a diary of shame a list of all her phone calls and emails to the council and its contractors over the previous 18 months. Tweets. The councils Housing Revenue Account is a ring-fenced fund used to run the boroughs council homes. STREET parties over the Platinum Jubilee weekend could be shut down if organisers dont have the correct permission. The parish council said it found vehicles travelling in . The complaint included reference not only to the unlawful tailpiece but also to what I maintain were misleading statements made by the applicant, the agent and council planning officials alike leading up to the committees decision. And if they say that Croydons planners are, at best, negligent, or at worst, incompetent, then perhaps it is well overdue that suitable action is taken at Fishers Folly. It is established case law that local planning authorities cannot withdraw and re-issue decision notices to correct such errors. We have to build more homes and South of the Borough has to take its share but they should at least be of a high design standard and fit in with the surroundings. As well as sending your report to the council, we put it online, so everyone can see where the recurring litter hotspots are in your neighbourhood. The types of neighbourly behaviour which seem to generate the most complaints, and which are also behind most of the decisions to move house are: aggressive behaviour (60%) Noise Pollution. Croydon CR0 1EA Venues for hire. Heather Cheesbroughs standard response is to convert residents letters, without their agreement, into formal complaints effectively kicking them 5 months down the line. Dont include personal or financial information like your National Insurance number or credit card details. As a result of this case, the council has been forced to pay out a modest amount of compensation to the two wronged neighbours, while giving an undertaking to change its official complaints procedures. The you can get help for rough sleepers through StreetLink. I Love Croydon Reviews 12 . Croydon Council has the power to deal with noise nuisance that is considered to be a statutory nuisance. The study also indicated that 1 in 3 neighbours have had some kind of a dispute. This team is usually your first point of contact as a private renter. The Ombudsmans report explains that Ms Z had been seeking to build a garage since around 2016. Croydon Council. This article really sticks the boot in, but no Planning Department has the legal power to defend private land rights. Croydon man furious at neighbour having tree cutter over at 9am because it's 'ruined his lie in' Stop what you're doing and check out these cats that looks like vampires Complaint Resolution Team Croydon Council, Floor 7 Zone C Bernard Weatherill House 8 Mint Walk, Croydon CR0 1EA or email us at: complaints@croydon.gov.uk Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; We are open for pre-booked appointments only Communal cleaning: The landlord explained that the caretaker was scheduled to attend weekly on a Monday COMPLAINT 202006413. All bad enough, you might think, but there was more to come on the day, this time from the council. You can complain to your council about a hedge over 2 metres high or a tree that could damage your property. Although, as this website appears to have put my actual name, rather than the alias as I thought it would, I should add that this is just informal advice and you may wish to get your own professional planning or legal advice. A neighbour said the situation is "upsetting and frustrating" as so many people are in need of a home. Heather Cheesbrough, the six-figure salaried council exec in charge of the planning department, https://www.gov.uk/party-walls-building-works, Love it or List it is coming to Croydon and want you to take part, 37-34: Mayor's 15% Council Tax hike rejected in budget vote, 10-year campaign by locals wins reprieve for Central Hill Estate, Scott and Butler to be snubbed by Town Hall honours system, 'Stand up for the people and get fair funding for Croydon', Say No To 15% Council Tax Hike, Town Hall, Mar 8, Fairfield Halls offers some Easter movie magic for just 2, Council heat network hits customers with 25% price increase, 'You never mentioned 15% tax hike when seeking election', Teachers in unanimous vote to escalate their strike action, undertaking a review of the members enquiry process (even elected councillors struggle to get prompt replies to their questions), having more team managers respond to complaints, implementing a new complaints management system and improving communication with residents over delays in complaint handling. Explore. It's where communities come together to greet newcomers, exchange recommendations, and read the latest local news. , No answers of course, from anyone. Mr X also contacted Ms Z directly asking her to stop the trespass. 8.00am to 2:00am. This guide is also available in Welsh (Cymraeg). The gaslighting is astonishing. Putting aside the likely unauthorised blocking of the highway, the demolition works were in direct breach of Condition 5 of the permission, which required the submission and approval of a Construction Logistics Plan before development commenced. Croydon is an amazing and quaint beautiful town on the Savannah Highway in Queensland, make it part of your journey to Cairns or Tropical North Queensland. Environmental health officers spoke to the owners . Patrick Butler Social policy editor. The hardest part of being at Croydon council is the uncertainty when there are cuts in budget or changes to services. South Croydon wasteland. 13 July 2021. . Show Noise is the largest cause of complaints to local authorities. If you are a Council tenant or leaseholder please contact your Tenancy Officer or call 0208 726 6000. Croydon Council. Most councils have a private rented housing team. Mobile Homes For Sale Lycoming County, Pa, how soon after gallbladder surgery can i get a tattoo, How Do Squirrel Monkeys Protect Themselves, Mobile Homes For Sale Lycoming County, Pa. Water leaked from lights and into sockets, leading her to unplug her fridge to avoid electrocution., And reporter Hewitt said, Walking into that flat and seeing not just appalling, squalid conditions, but the fact that it was quite obviously dangerous and Fransoy was living there with her two little boys., The most angry I have ever been: reporter Dan Hewitt with council tenant Fransoy Hewitt in Regina Road in March. I have used the service on many occasions and found it very useful with prompt response to most complaints. After being exposed, Croydon Council apologised and in May, a damning report from independent consultants found systemic failures and incompetence at the council and its repairs contractor, Axis, saying there was a poor operating culture with a lack of care and respect for tenants. London. It is up to the applicant to make sure they have all the other permissions in place, such as the permission of the land owner, Building Regs etc. Plans for five new houses and two new flats in Coulsdon have been green lit despite sparking a huge 450 objections from locals. If you're making a complaint about council housing, find out more about the Housing Ombudsman Complaint Handling Code. It had been OConnell, a decade earlier, who had produced Newsnights devastatingly critical report into the equally squalid conditions endured by families living in temporary accommodation in Croydon. The hours of service are: Monday to Wednesday. In the 10 weeks that had gone by, there had been no mention of this requirement. The property is in a great condition, and ready to move in. Support and help is available for victims, survivors and their families of domestic, violence and sexual violence. Noise is the largest cause of complaints to local authorities. To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Woman arrested after four boys die in Sutton house fire, Nine months on and council tenants are still being ignored, a damning report from independent consultants found systemic failures and incompetence at the council and its repairs contractor, Axis. They made the council aware of the dispute over land ownership and the 2018 court judgement. When noise exceeds the permitted level, the district council can investigate and take action against the neighbour or other noise source. We'll send your report directly to your local council, wherever you are in the UK. Perhaps we can apply for planning permission to excavate one? "Led by an independent external housing specialist, the inquiry will look at what has . . Most councils have yet to confirm plans, with about a third indicating they may propose a 3% increase. Yet when it comes to using HRA money to improve the living conditions of existing council tenants, officials at Fishers Folly seem remarkably reluctant. On April 19 this year, and with the benefit of legal advice, I submitted a formal complaint to the council on behalf of the Newlands. Putting the boot in? Mobile Homes For Rent Hartland, Mi, COMPLAINT 202011660. As many as 450,000 complaints are investigated each year by councils. Posted. Also the same problems with the complaints process they dont follow their own complaints process. Ombudsman (LGSCO) in relation to Croydon Council. The closure, which lasts until March 2017, follows a nine-month investigation into complaints of ASB and nuisance. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. We will also ask you to keep a record of the noise and how it affects you on diary sheets for a few days or weeks, depending on how often the noise occurs. None of this has the excuse of the councils bankruptcy, which occurred under Councillor Alis predecessor and mentor, Tony Newman and his influential deputy and head of housing, Alison Butler. If we prosecute we will normally apply to the court to have the equipment permanently confiscated. A Croydon flat where the tenant subjected her neighbours to fighting, knife threats and excessive noise has been shut. You have accepted additional cookies. Our efforts were initially confined to another scheme at No98, which had been put forward by one of the more rapacious developers in southern Croydon, Aventier. For Condition 5, development includes demolition and at the time of writing, the application to discharge it has still to be determined. Despite the surge of opposition to the replacement of a house, the application was passed by Croydon Councils planning committee on Thursday night (January 27).. The court granted this in January 2020, the Ombudsmans report states. On the allegation of racism in the handling of Leroy's complaint, Croydon Council did not provide a response. A fair amount of chalk (from those lorry wheels) is also being deposited on the roads so much for any wheelwash facilities ! A nuisance tenant who terrorised his neighbours, making their lives a misery with his persistent noise and anti-social behaviour, has been barred from his home by a court ruling. giving feedback Monument Beach Bourne, Ma, This latest Ombudsmans decision against Cheesbroughs department would appear to contradict that contention. The court also said it would link a copy of its order to the Land Registry record alongside an expert report which identified the boundaries of Ms Zs property.. Inside Croydon understands that council tenants affected by the neglect and disrepair of their homes had not been given the courtesy of first sight of the report.. Councillor Ali - who, after six weeks, has yet to fulfil her promise to meet in person . No care or accountability. By far Croydon Council is the worse Borough ever. How to make a complaint. The report was finally released at lunchtime today, with council leader Hamida Ali emailing it first to members of the Croydon Labour Party. The same complaint that the council had been sitting on for almost three months. . The other key Legislation is the Party Wall Act , affecting construction on and near boundaries. Call the cops The LAPD suggests that noise complaints, from loud TVs to awful parties, are best dealt with by your local police station. Other than essential front line services, Planning is the thing that Croydon Council has let down the people of Croydon the most on and continues unaddressed at a high level in the council. Information about our two-stage corporate process can be found on this page. Unlawful (and extensive) excavation works has thereby been allowed to continue (by default), necessitating large lorries using adjacent roads, the control/management of which the CLP was meant to control. If we receive a complaint from you about neighbours playing loud music, we will send a letter to the alleged offender(s) asking them to keep the volume down. https://insidecroydon.com/2021/10/05/director-of-plannings-bogus-claim-over-institute-membership/. Barnet Homes housing complaints. 8.00am to 5:30pm. We will also ask you to keep a record of the noise and how it affects you on diary sheets for a few days or weeks, depending on how often the noise occurs . It said Mr X could return to court and seek an order permitting him to remove the stanchions and recover the costs of this if Ms Z failed to comply. On July 3, I was phoned by Mr Newlands, who told me that all the trees on the site were being cut down. I am so glad I dont work for Croydon Planning Department. Croydon council's housing department operated with "a poor operating culture with a lack of care and respect for tenants" resulting in accommodation being left in terrible conditions, a . The court judgement established the boundaries of Ms Zs house. having more team managers respond to complaints. The council also apologised to a couple who complained to the Local Government and Social Care Ombudsman. The only leaks that Steve Reed, Hamida Ali and their chums at the Town Hall should be worrying about are the ones in the council flats in South Norwood, one Katharine Street source told Inside Croydon this week, as the local Labour Party continued in its course of vendettas, internal wrangling and self-destruction. So typical of croydon council planners to approve such ugly large developments in a quiet residential area. Based in Croydon and edited by Steven Downes. Contact details of agencies and organisations which can help with anti-social behaviour. JR. Jroc23 Roc. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Officers up to chief executive level seem determined to continue with their couldnt-care-less attitude, while Mr Snodin has apparently decided that this is a good time to leave the Councils employ. For all customer service enquiries go to @ContactCroydon. To contact us, please email inside.croydon@btinternet.com, elderly couple who have lived at 96 Hyde Rd for more than 50 years, to, Help to support our genuine local and independent journalism, Council chiefs accused by MP of being on side of developers, Council planners 3-month delay over Sanderstead complaint, shed just organised herself an escape plan from Fishers Folly with a new job in Redbridge, Regulation 122 of the Community Infrastructure Levy Regulations 2010, Developers given free rein from a council with no controls, Feeble planners allow builders to get away with (tree) murder, You can support Inside Croydons news-breaking independent local journalism. There is a borough-wide issue in council blocks with damaged and vandalised security doors. The Government is introducing many improvements at the Land Registry but is not addressing the status of plans. Her questionable management skills is a large reason why the planning department is in such disarray. You can help us keep the borough looking clean and tidy by reporting untidy or eyesore gardens. Brake System Calculator, That email included . Long-term damage: the unlawful demolition of 89 Hyde Road could lead to the unironically named Quantum Homes to build a block of nine flats on this junction, When senior officials in Croydons planning department refuse to acknowledge their own serious errors, can residents rely on the councils complaints system? The council failed to reply to any of them. This report simply relates what the Local Government Ombudsman says. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. This time, through a relatively minor boundary dispute between neighbours, the Ombudsman If Steve Reed OBE MP and Clive Fraser spent less time trying to strangle democracy in the LLP and more time trying to address these dire housing issues, theyd be doing what they were elected to do. If your issue is not listed above, use our formal complaints form. The cameras had been checked by both the landlord's staff and the police and permission was granted for him to have them. If you call is not answered using 020 8921 8166 please try 020 8921 8921. On December 3, 2018, a decision was made by Lincolnshire County Council to reduce the speed on High Road and Low Road from 40mph to 30mph. Based in Croydon and edited by Steven Downes. Croydon Council is pressing ahead with low traffic neighbourhoods (LTNs), undeterred by criticism from a neighbouring authority. Croydon Council have launched a new smartphone app, that allows users to report noisy neighbours.. 3 1 March 2021. Our approach. However, I cannot see that a lot of what they are accused of here is entirely within their control, and they do not appear to be significantly worse than many other Planning Departments (although admittedly may be a bit too relaxed regarding over-development). Ploughing through the law: demolition of 89 Hyde Road went ahead, despite a complaint suggesting the council process had been unlawful, Schedule 1 of the undertaking reads (my italics for emphasis): Sustainable Transport Contribution means the sum of 13,500 to be utilised towards (which could include but not limited to and council exercising absolute discretion) sustainable transport, highway management measures and the delivery of sustainable transport initiatives in Sanderstead.. Those of us who deal with Croydons planning service are used to their incompetence but this one reaches a new level. Both Mr X and Mr Y learnt of Ms Zs planning application and objected. Wooden and mesh fences can rot away. Follow these steps if you have a dispute with your neighbour. There was not, and has been no sign of any action by the councils planning enforcement officials. The planning committee approved the application. They can refer you on to environmental health if the problem is serious enough. Class B means of access to a highway. Overall the workplace culture is one of progression and collaborative . If theyre going to hire more managers isnt it better that they understand quality management , ISO 9001 and all that, to ensure that complaints seldom arise in the first place? It then adds, in what appears to be especially restrained understatement: One day after the court granted this order the council approved the planning application at the crux of this complaint..
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