Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. If you have an issue with tickets purchased through an unofficial agency please return to the point . Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. To purchase more than one set of tickets to multiple events, click on the. Please see our tutorials on how to reserve seats in the AFL Reserve here. When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. The email account that the message has been sent to is closed. endobj . If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. Ticketek recommends that you select Registered Mail for these events where available. We recommend that you confirm with your venue whether they have an existing ticketing agreement. If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. General Terms and Conditions Safe, Fast and Verified Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller). If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. If you arrive late, you may not be admitted until a suitable break in the event. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. Upload your ticket. Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. Postponed and Cancelled Events. All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. How do I save my credit or debit card details? Ticketek is one of the largest ticketing platforms in the world, covering major music, sport, theatre and comedy events.Chances are you have used a Ticketek-issued ticket at least once to go to a major event. Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. Who is entitled to a concession or child ticket? Placing seats on hold and redeeming them is limited to online transactions only. Can I use text or download images, photos and videos from the site? If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Ticketek's Group Bookingscan help you plan your next excursion. After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. Limitations on number of tickets purchased. Why does the app ask to use your current location the first time it's opened? Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. %PDF-1.5 For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. 1 0 obj What are the terms of General Admission (GA)? An invitee purchasing seats can select up to the maximum seats currently remaining for the group. If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. My Ticketek Ticket Delivery. Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. The term including when used in these Terms and Conditions is not a term of limitation. To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. By clicking this link, a web page will be displayed containing your ticket. The Payment Form will display detailed information on your ticket purchase. Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. Ticketek Online Terms of Use and Privacy Policy. Wu-Tang Clan & Nas tickets | Tours and Events | Ticketek Australia Your region is identified by your IP address. How will I know when my content is personalised? New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. The Ticketek app was also reportedly glitching, stopping people from . A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. This means that for each event, tickets become available in order of best seating according to the promoter. There are no guarantees. 3- 12 - Junior Ticket. The only ticket gate open and working was the MCC stand, where swarms of people were forced to queue for paper tickets. We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. FAQs | NZC You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. Yes, you are able to use multiple Ticketek Gift Vouchers. Ticketek Australia Reviews | Read Customer Service Reviews - Trustpilot Please note there maybe no replacement for General Admission tickets. Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. <> No. Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. You can log into My Ticketek within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. How can I find AFL Membership on a match day? I ordered a lanyard with my ticket purchase, when will this arrive? Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. Children aged 0-6 do not require a ticket, however, they must not occupy a seat. Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. Once you have selected your ticket(s), there is a time limit of. Gift Vouchers can also come in pdf format, which can be printed. This refers to the various levels of ticket types on offer; e.g. You now have the option to have your sign in details remembered for your next visit. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. Why can my friends (invitees) only purchase the held tickets one at a time? There are over 20 circumstances you may request a refund. Do I have to save my credit or debit card details? More information relating to mobile ticketing will be communicated in the lead up to the season. What if I enter my Voucher ID incorrectly online? When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. Change of mind is not an approved reason. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? How to resell a Ticketek ticket - Tixel Blog The email may have been filtered by a spam filter. Ensure your contact and personal details are correct. Ticketek may not replace tickets where seating is unallocated (general admission tickets). Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! If you have purchased concession tickets, you are also required to present a valid concession card. My Ticketek Gift Voucher has no Voucher ID? To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. Will I be required to pay to reserve a seat? https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 If this does not answer your queries, our friendly team will be happy to assist. Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. You will need to provide some form of ID so that the staff can access your Ticketek account details. If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. Please comply with any stated ticket limit for this event. Members can alternatively reserve a seat in the pre-determined on-sale period for each game. When can I request a refund if I have purchased Refundable tickets? The original expiry date still applies to any balance remaining on your voucher. Change My Location https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html Tap the trash can at the top right of the event pass to shred the event pass. <> Staff are amazing under the circumstances," a third said. All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function. The live event ticketing, data and analytics company will also provide its ticketing technology, CRM, marketing and analytics platform, which will be supported by . Please keep an eye on your AFL Membership ticketing emails which will include your barcode. Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. Please ask your friend to check their junk mail. If I have a saved credit or debit card details, do I get a chance to review my saved card details before submitting payment? I had the opportunity to study abroad in Australia during the summer of my Junior year. No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). Invitee A changes their mind and does not proceed with their purchase. Ticketing | FAQs | ICC Sydney The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. What if I need accessible seating? Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. 4 0 obj Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. Going to an event with a social club, company, school, family or friends? Your barcode number can also be found via your online account here. What can I redeem my Ticketek Gift Voucher for? If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. This allows the Friend Spotter feature to link your seat location with your Facebook friends. Restricted view refers to seats that have restricted viewing of the stage or event. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. Some events have more than one price type. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. PDF CONCESSION & JUNIOR POLICIES - Ticketmaster For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. General Admission seating is subject to availability, and information for each game will be released the week off on our website here. Ticketek will use reasonable efforts to notify you of such action. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). How do I check the balance of my Gift Voucher? When you book online you cannot choose the location of your seat. Where can I find my AFL Membership number? This is the default selection and lets the website choose the tickets which are currently the best available in any price category. Choose the best delivery option that suits you. No, only Mobile Tickets can be added into your Passbook. Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. What is my online AFL Membership account? Their barcode will then be on their homepage. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. Don't worry though, until you finalise your purchase the value will remain on your voucher. Set up your My Ticketek account, or check the details in your existing account. Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season What are the different types of Ticketek Gift Vouchers? You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. However, some events will have unreserved seating where it is first in, best seats. Will I see personalised content on the mobile site? You are required to present your credit/debit card and photo I.D. Select your desired area, then select the $0 member ticket. 4. Will the event be reserved seating or general admission. Yes, all events that Ticketek ticket for can be found on the mobile site. If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. This can be accessed using the 'Share and Save' button on the mobile ticket. Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. For more detailed instructions on reserving a seat, please see our help page here. 2 0 obj We liaise closely with event organisers on matters related to ticket scalping. Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. How can I receive my Ticketek Gift Voucher? Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact Ticketek or refer to www.liveperformance.com.au. This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. Visit the Ticketek Groups page for more information. The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions. I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. xYmo Z)y"=H}=@0JrJHqvkKpp]I&dqEYlS/wGOG,<>zgW;-)Pk=#SY3%nMHqB6PrBYTJgRUe;>y2<5LKc?\e.f Ticketek Australia | Official Tickets for Sport, Concerts, Theatre . What will happen if the barcode is sent to a non-smartphone? You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> They must present the relevant concession documentation at point of purchase and upon entry to the ground. However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. These tickets are released when not required by the promoter and generally given to us to sell to the public. Tap "Add to Passbook" at the bottom of your mobile ticket. - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. Can I use more than one Ticketek Gift Voucher in the same transaction? The MCG does apply an additional transaction fee. AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Invitee B starts purchasing two seats from hold. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). These tickets will be cancelled and reissued in the name of the new ticket owner. No, you can continue to use your mobile ticket. Have more questions about Ticketek Gift Vouchers? We also regularly monitor our ticketing system for suspicious transactions. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. Can I request a refund if I change my mind about attending the event? Are Refundable tickets offered on Gift Voucher sales? If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. Are there any events I can't use my Ticketek Gift Voucher for? Who can book a family and concession ticket? - Ticketek Australia In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. Can I request a partial refund on my purchase if I have selected Refundable tickets? The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. When attending the event ensure you can present your card on request. You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. Ticketek Gift Vouchers are valid for 18 months from their date of purchase. You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. Methods of collection and/or delivery will be available when choosing your collection/delivery details. I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). Ticketek Agencies) Collector Tickets will be posted no later than one (1) month prior to the event, depending on your date of purchase Collector Tickets will be dispatched via AusPost on behalf of Live Nation Australasia If you have not received your Collector Ticket, or lost your ticket once When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. There are so many people queued up outside the MCG, waiting to get in. Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. On arrival, simply present your mobile ticket for scanning to gain entry as usual. You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details.
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