16-05-2018 Only your transactions with US buyers count toward your seller performance rating on eBay.com. Episode 303 of the Jason & Scot show was recorded on Thursday, February 23rd . Sellers instead have to create their own resource of knowledge by meticulously tracking their own account metrics to form insights. If your level is Below Standard, you'll find information on how you can improve. There should be no defect at all unless the item doesn't arrive AND seller doesn't rectify. If it is not delivered by scheduled" day that is a touch unfair given Austrlia Posts poor record of meeting expected time delivery days. I have submitted an appeal however keep getting the same response and i don't understand what more i can say to them. That means the buyer reported they didn't receive an item, or asked to return an item and you weren't able to resolve it. Have an eBay account that's been active for at least 90 days, Have at least 100 transactions and $1,000 in sales with US buyers over the past 12 months, Meet the requirements for transaction defect rate, cases closed without seller resolution, and late shipment rate (you'll find the requirements in the table below), The Top Rated Plus seal will be displayed prominently in search results and in the listing description, A 10% discount on your standard final value fees, which is calculated on the total amount of the sale, including shipping and tax. Step 2: From the drop down menu, select "account settings.". I pay for my shipping label through Paypal, but I The content you are looking for has been archived. The buyer then asked us to step in and help, and we found you responsible. From the main view after logging in, sellers can see the main Hub tabs: Merchants can view their Seller Feedback in the Overview tab. The more orders a merchant has, the more likely they are to have buyers leave feedback. Cubic, which I will not otherwise have access to because I do not have 10:13 AM. Transaction defect rate For a healthy seller rating benchmark, eBay recommends that buyers consider merchants with a rating of 98% or higher. There should be no defect at all unless the item doesn't arrive AND seller doesn't rectify. eBay sellers who track and act on metrics are able to encourage both returning and new buyers to make purchases. 08:16 PM. Small sellers will pay the price for things totally beyond their control. When you see the handling time in your listings, they are to your own postcode, because you are looking at the listing from your location. . since i reached 2% i even have a red exclamation marked next to my standard. What ticks me off is that I just lost my top rated global seller status today for 1 transaction that did not get delivered. We'll only consider a shipment as late if: For the eBay Money Back Guarantee, when a buyer initially starts a return because the item didn't match the listing description or reports that they didn't receive an item, the transaction issue is called a "request." 12:26 PM, Thanks for the reply and advice, much apprecaited. I save about $2 a package using the flat rate.Ground orders shipping to the contiguous US take between 1-5 business days to arrive, depending upon your location. 1. i am still at 2% and my standard allows 3%. To see how each of these measures can affect your seller rating, please see our article on seller performance standards. If I were you, I'd call to ask if those 28 are removable. 10:08 AM Have a late shipment rate below 3%. eBay instructs you to hold a shipment or take action to cancel the transaction. It was officially launched by eBay in September 2017 and has now been rolled out across the US site. He listed it for sale and then a couple of days later stated it was late shipment for me. Maximum percentage of transactions where tracking wasn't uploaded on time and/or validated. postal service that may have inside information on the new fee process Tracking was uploaded and shows that the acceptance scan was within your handling time. A low seller rating below 98% can discourage old and new buyers from purchasing your items. Dave I received notification that it had been delivered at noon on December 5 The information i have submitted is: Root Cause: I have failed to meet Amazons standards specifically referring to my late shipment rate. on Heres a wrap-up to help you out. 32 shipping estimate from United States. Not meeting the late shipment rate requirements; . You can get more information on cases that impact seller performance. Just sold an item to a next to ".indicates late delivery" is a column "buyer says late delivery". pops up) and no shipping price is showing in the listing. the "reason for counting" for every single one is; i am still at 2% and my standard allows 3%. A late shipment rate less than or equal to 3%, and five or fewer late shipments. eBay may be massively popular, but the goods on the marketplace are often less mainstream than products on competing venues, like Amazon and Walmart. eBay Canadas Zero Insertion Fee listing promotion extended. BB1 at the best online prices at eBay! There are fewer resources on growing niche item businesses since these products are less common in markets. The Performance tab of the Seller Hub indicates the key conversion and traffic levels for your orders. Sometimes the item get's to it's destination in just a day or two. Merchants should check the median price of competitor items and the amount of competitor items to evaluate the value of their own listing. I have two late shipments and they are also due to "late delivery" but no one complained and I got good feedback from the buyer. Becoming a Top Rated Seller indicates that you consistently deliver outstanding customer service;italso makes you eligible to receive a prominent Top Rated Plus seal on qualifying listings. Starting March 1, 2022, we will increase additional final value fees from 5% to 6% for Below Standard sellers. How sensitive is USPS to oversize boxes? EP303 - Amazon, Walmartand E-com Q4 Results In this episode we cover: Amazon Q4 Earnings Walmart Q4 Earnings US Department of Commerce Q4 e-commerce data Discussion of Temu and other Social Commerce News Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. eBay Deals products are meant to sell; they are tried-and-true basics, trends, seasonal, or other popular items. Seller Center has answers you can trust for all your selling questions. Here are a few tips for increasing your average seller rating: Maintaining a high seller rating keeps you in good standing with eBay and gives new and returning customers a positive impression of your business that keeps them purchasing your items. View cart for details. I need some guidance here. I have 3 of 603 late. Popularity by this definition can also be assessed by the listings number of impressions, listing page views, and click-through rate, which measures the amount of impressions that resulted in clicks. You can monitoryour service metrics and peer benchmarks on yourservice metrics dashboardin Seller Hub. when i check my dashboard it doesn't look good. How to use your eBay earnings to purchase shipping labels. When you offer free delivery, your listings might be eligible for a free shipping message. I'm asking because some of the boxes Hi, I was shipping a package by UPS. We want you to be a high performing seller so pleaseview your Seller Dashboard - opens in new window or tab for tips on how you can make sure you're providing the best service possible to your customers. There was a tractor-trailer crash involving a CPC truck that spilled mail across the 401. A dialog will open as you type your search terms. Here are eBays. Tip He'd be delighted for you to connect with him on, to leave their customers positive reviews, revise their neutral or negative feedback, Listings terms of service (like return and shipping policies), Number of cases closed without seller resolution, Transaction defect rate: up to 2% (up to 0.5% for Top Rated Sellers), Late shipment rate: Less than 5% for Top Rated Sellers and less than 10% for all sellers, Cases closed without seller resolution: maximum of .3% or 2 occurrences (over past 300 months for 400+ transactions, over past 12 months for <400 transactions), Tracking uploaded on time and validated: at least. . Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . eBay merchants instead improve their customer engagement and acquisition by tracking and forming insights from their own seller account data. I think it is either because of that, or issues on the receiving end with that post office - I have noticed that on many of the ones getting tagged are taking an extra day on the receiving end and are usually occurring in larger cities. Hi, My account has been suspended due to late shipment confirmations. Our user id is: skipwhite, and our store name is whiteperformance1. Product searches on eBay automatically show Best Match results. The length of time we look at in each evaluation depends on how many recent transactions you've had. eBay is taking action to protect sellers for shipments to and from British Columbia. Late shipment rate: Less than 5% for Top Rated Sellers and less than 10% for all sellers Cases closed without seller resolution: maximum of .3% or 2 occurrences (over past 300 months for 400+ transactions, over past 12 months for <400 transactions) If we apply any limits or restrictions on your account, we'll send you an email to let you know. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! However, we may take action at any time if we have urgent concerns about your account; for example, if we've detected fraud or if your selling practices pose a threat to the buyer experience. Many thanks in advance. Welcome to the Selling board! Failure to deliver items can result in Money Back Guarantee claims that, Resolving eBay Money Back Guarantee and PayPal Purchase Protection cases to the best of your ability. Our seller levels and performance standards help you track your performanceand let buyers shop with confidence. If you're a high volume seller the post office may not be doing an acceptance scan right away which will ding your late shipment rate and tracking uploaded on time and validated stats. These measurements indicate whether listing traffic is low and needs to be increased to win more sales. (This applies after the account has exceeded the maximum number of allowed cases. This rate varies by industry, but this average range is still relatively normal for most sellers. In many places such as apartment buildings with concierge/doorman, If you are shipping within your handling time there is not much you can do besides use a different service. The percentage requirement applies after the account has exceeded the maximum number of occurrences. https://community.ebay.ca/t5/Seller-Central/Anyone-else-notice-that-New-Year-s-Day-wasn-t-factored-a https://community.ebay.ca/t5/Seller-Central/Canada-Post-Mail-Delays/m-p/321316#M52997, Introducing Address Validation for eBay users, Important upcoming changes for sellers listing sneakers, Your Fall Seller Update: The latest updates and insights for growing your business on eBay, Seller Protections to sellers shipping from and to provinces affected by Hurricane Fiona, No Mail Collection on Monday September 19, Hone your selling skills with eBay Academy, Introducing Image Scanning for trading cards, Update from eBay Canada and collecting Canadian sales taxes, FedEx shipping is now available on eBay Labels, A new, easy way to share your listings on Snapchat, Updates are happening to some item specifics and category structures, Purchase and print FedEx shipping labels directly on eBay Labels, Prorated final value fee credits for partial refunds effective May 23, 2022, UPDATE: Important Message about the Situation in Ukraine, eBay Canada insertion fee and store subscription updates, Important Message about the Situation in Ukraine, eBay to extend seller protections to sellers impacted by the severe winter storm, Important information for sellers listing sneakers. 8. We'll only consider a shipment late if: I ship same day or next and have only missed one due to buyer not providing proper address and waiting for email confirmation. Cant remember each metric and benchmark? Based on your sales history and the quality of service you provide to your buyers, you'll be assigned one of the following seller levels: Tip To measure your overall performance accurately, we look at your performance as a whole. on Merchants who not only know where to find their account data, but also know which metric levels to aim for can stay on track in growing their business. For full details of how performance is evaluated, please read our Seller standards policy article and Service metrics . Thanks, I sold 272 CD's during that time period but I would say that only a small percentage 30 - 40% leave feedback. For information on what steps you can take to improve, see our Seller performance standards policy. 08:40 AM. Sellers can use the data to connect more easily with old and new customers and motivate purchases. From this Traffic section, merchants can view their listings impression amounts, click-through rates, listing page views, and sales conversion rates.
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