Alternatively, enter your order number and email address into Hermes to monitor your delivery. Tommy Jeans. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. They sent me trainers in a damaged box. 2023 Trustpilot A/S. Get 60% off instantly: Footasylum discount codes } Finder CA Footasylum Reviews | Read Customer Service Reviews of www.footasylum My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Ordered coats for 2 of my sons in the sale. 3. - Fred, posted 2 months ago !spoke to Edge lane store about colours in crocs. Once cleared, your points will turn into money off any future purchases. Frasers Group reportedly offers to buy Footasylum I would avoid at all costs. Keep up the good work Terry!Thanks so much.Tanya. Over 90 off RRP. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Will not use again. Returns at Footasylum - Staall.com UK Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. How are you today? Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Order placed on Monday standard deliver paid for and the parcel arrived the next day. First and last time I will use this company. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Shoved the card machine into our face. New customers only. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Round and round in circles. Anyone can write a Trustpilot review. They all fit perfectly. T3 is part of Future US Inc, an international media group and leading digital publisher. Within 5 Days. Ordered standard delivery, was dispatched the next day & arrived the day after. One star as there is no 0 stars. Restrictions apply. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Manners cost nothing. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). The lady at the till was no better. Returns and Exchanges Taken a risk with your gift this year, or not sure on their size? Stay ahead of the game with the latest trainers and clothing from Footasylum. This arrived within only two working days and all items were delivered intact and all there. Here are 8 tips for writing great reviews. Footasylum Discount Code - 60% Off - March 2023 - The Sun Vouchers Hey Karl!Thanks for taking the time to leave us a review. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Get Code. Take care!Thanks,Rebekah. 124.99. Avoid this store at all costs. They sent me trainers in a damaged box. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. It's your job. Happy from start to finish! Look through our Footasylum discount codes, choose your offer and click the 'Get Code' button. Never again. I have worked in retail for over 15 years. Find out how we combat fake reviews. The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. Having always been passionate about writing, shes written for websites, newspapers and magazines on a variety of topics, from jewellery and culture, to food and telecoms. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Wow! Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. I brought some trainers and returned them just before the 28 day period which was allowed for returns. If you miss this window, youll have to go through the returns process. This time, however, when I ordered, their courier choice was Yodel. Giving one star so I can leave this review. Hey Getta,Thanks for leaving us a great review. OG Stack Longline Puffer Jacket. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. They all fit perfectly. Ordered coats for 2 of my sons in the sale. I can't even point the blame at one member of staff because they were all terrible. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Alpyrex. Delivery to Australia was super cheap and very very fast! How long does Footasylum take to deliver? - Reviews No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. 3 ratings with the average rating of 4 out of 5 stars. Received 2 small refunds for I don't know what! Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Footasylum Refund Reviews | Read genuine reviews on Footasylum refund F Happiness Grade Company Reviews Questions Refunds 32.00% - Difficult Phone: 0844 209 0804 Location: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood F Refund - Difficult 32.00 % Industry Average I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Newsletter subscription. The Footasylum app has all the latest streetwear, athleisure and footwear, including heritage styles, exclusive colourways, cutting-edge technology and much more. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Please note that we may share your email with the company to verify your order. Footasylum Promo Code | 20% OFF in February 2023 If valid, the page will refresh and your total will be updated accordingly. That is great news that they arrived a day early!We hope to see you again very soon. Shocking service avoid disappointment. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. This time, however, when I ordered, their courier choice was Yodel. Lancashire Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Verification can help ensure real people write reviews about real companies. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. Email and text communication was prompt and efficient. Was told that neither was possible because I didnt return them in the original shoe box! Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. We use dedicated people and clever technology to safeguard our platform. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. They were dispatched quickly and delivered within a few days to Northern Ireland. Once your order has been dispatched, you'll receive an email from Footasylum that will contain the tracking information and links you need to track the progress. No greeting, no please, no thank you. Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. Hey MattThanks for taking the time to leave us a review. It needs to be unworn or unused and still have the original tags. Footasylum Refund Reviews | Read genuine reviews on Footasylum refund Find out how we combat fake reviews. As a third-party retailer, you can find cheap prices on top brands in the Footasylum sale and outlet sections. Find out how we combat fake reviews. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Unable to get in touch with anyone from customer service to resolve issue. Return an item in A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! We are so glad to hear you are happy with the service. Refunds are made to the original payment method, and products must be in their original boxes and packaging. At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more, Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood You have disabled javascript in your browser, please enable. This time, however, when I ordered, their courier choice was Yodel. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Footasylum processes its orders very quickly so theres a small window in which you can cancel your order and stop it from going out. Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! Purchased 2 pairs of Salomon trainers in different sizes. You will be contacted by email to verify your review. You can pay for your new Footasylum trainers, boots and sportswear with Visa, Mastercard, PayPal, Klarna, American Express and LayBuy payments. When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right.