Keep a copy of any payment advice you receive. Set an identical reminder for your homebound trip using your home postcode7. I would like to be able to put my registration in, and confirm that there are no outstanding payments or fines. .. so Im delighted and offer to pay. Thanks. Dart charge penalty - Bromptonaut. So, if youre booking a holiday and will need to use the Dartford Crossing as you head to our Gatwick park and ride car park, for example, set the reminder to go off as you arrive at our facility. Not sure explaining will help much, though, if you look at others whove tried to point out the blindingly obvious. Certain types of finance are not regulated, such as bridging loans. As a result, a Confirm Payment system is in place. I drove to work 5 times, that made 10 crossings. Now I just have sent an appeal to the EPCPLC and also to the Traffic Penalty Tribunal It is a fact that, given the effort I made to try and pay the toll, the PCN is being issued because I did not have internet access, not because I was unwilling to make the effort to pay. The Highways Agency has changed the way drivers pay to use the Dartford Crossing (Dart Charge) and drivers no longer pay at the barriers, instead they pay in advance or by midnight the day after the crossing. The charge can be paid online, by phone, or at a retail location. I have two pieces of paper are un envelope one with pcn dated 24/09/15 with charges but other explains pcn charges but says you can just pay 2.50 within 14days from issue date and all pcn charges will be cancelled. The UK is a lovely place but the governments are supporting the extortionists every which way you look. As a non-UK resident my last journey over the Dartford Crossing was about 15 years ago when a toll system was in operation. Just been wheel clamped even though I have an active dart tag account in credit ! I would also hope that you will not get charged both because of your day and the time being just two minutes late which could easily be down to the payment system being slow. 
Fury as Stephanie Slater kidnapper Michael Sams in parole bid Penalty charge is payable for each use of the crossing, so a return trip could cost up to 210.00. Forgot To Pay The Dart Charge? - What To Do Now I have used the crossing several times and remembered to pay later that day but forgot one time and remembered 3 days later. I havent received anything through the post about a fine or request to pay the charge. I hope the agency wakes up to reason and to making the best use of modern technology- to the benefit of all. Last year it was toll booths only going through the tunnel and no payment going over the bridge. But this system probably collect a lot of money by snaring all these drivers If you lose your PCN, you can contact the Dart Charge customer service team for assistance. I am not in the habit of paying the Government a bonus!!!!!! Do you think I would win an appeal? Theoretically, yes, although the penalty charge notice would have to be for the penalty amount of 70, and could not include the crossing fee. Licence Median Terms. Simply use the store locator below to find the outlet thats closest to you. The long and short of this is, however, that the system signage is not fit for purpose. There are no signs anywhere to say how much the charge is, and anyone who has never used the crossing before could easily miss the payment signs, which are vague in the extreme. Hi. Careful about disabled use. Hi Paul Its a pretty common problem for anyone who doesnt use the Crossing on a regular basis and completely understandable. this is so bad as no time is given whatsoever, now I will have to pay for the penalty despite already spending 5. Was it the first offence? On my latest challenge today they have again said they have now flagged any photo read by the computer as my registration to require human confirmation so it can be changed to the correct registration ending L. I have no issue with the people at the call centre, they are all very professional and polite but the computer recognition system clearly doesnt work and their manual actions so far do not resolve those problems either. How it worksThere is no suggestion this website is operating illegally, but it certainly doesnt clearly state on the homepage that it is nothing to do with the official site or that youll be charged an extra 60% for something you can easily do yourself. If you dont pay, they send you a Toll Payment Notice, which costs you 5 NZD. Payment can be made online, by phone, post or at retail outlets. Trading address: The Grange, Grange Road, Malvern, WR14 3HA. He claimed this was sent to me on the 3rd of Feb. In Canterbury a couple for example were open 5am till midnight. As a foreigner we were not informed about the charge. It might be worth the 2.50 gamble on paying or phone them and explain the situation. I then heard nothing from them until now when I received a final notice of rejection stating I should have known about the charges and my fine has increased to 70. I sent them a copy of the reciept and heard nothing more. This will result in many tourists being hit by charges through no fault of their own. You should appeal this. Sorry to hear about the problems. I telephoned them straight away to say that there was a mistake as I had paid the 2.50 back in January. Checklist for challenging a PCN - Confused.com When I asked why would I pay 5.00 for a return trip instead of just 3.00 for a single trip the operator told me that she thought I had just paid them extra!!!!!! She did not understand the toll charge system. I have just today received the warning noticea day after my fine which I posted about yest.Ridiculous! You can then do the same for your home address to cover the homeward trip. I big bold letters the covering letter stated that as a first timer the penalty and all other penalty issued within the last 28 days would be cancelled if we paid for all crossings within the next couple of weeks (a specific date was given). You say that you moved house in May 2020, and updated the V5 then. about my passing through there on 25 Sept 2015. Husband will not be impressed with me getting a fine!! Removal of toll-booths means that payment is now by means of credit, and most consumer credit is for 30 days. Despite my willingness to pay, all my attempts failed and a simple slip of memory has cost me dear. After numerous attempts to input my details and pay the toll on your abysmal website on 29 June, I gave up and called it in by phone. Cheers EOS5D OK I received my CCA information back from M&S yesterday. In order for such a decision not be procedurally improper, there must be evidence that it has been taken in a discretionary way, not simply as the result of an effectively automated process. It should have done for a first offence. I have just paid online the 5, and I have never been caught out on not paying before do you think I will still receive a fine? Of course I do. Hi I would certainly speak to SANEF the operator about some form of compensation. We often link to other websites, but we can't be responsible for their content. My son phoned after he got a letter after using the crossing in March only got the PCN 3 weeks ago so he phoned and paid he now has a letter demanding 105 for non-payment, he phoned again and was told they can do nothing about it and he will have to appeal. who checks this system is working ? I dont have any problem paying the toll charge itself. Just the Government again hitting the motorist for more cash. I drove on the crossing on the 24.5.15 I didnt pay the toll and I received a PCN on 22.9.15 as it was my first offence I paid the 2.50. You probably know this number by heart, but just in case, here are the contact details youll need: I understand there is the possibility of a 14 day grace period if this is the first offence, however. No penalty notices have been issued until today we receive the notice demanding 107. Ive asked them to roll back the charge or wave it on the basis of a first offence, I have no idea if they will but its worth a shot. The cashless payment system does fail, and motorists are paying the London Congestion Charge by mistake. These are legally enforceable and are fines issued by local authorities for infringements on public highways. This is the first time I forgot to pay. I was thus unable to log in and determine whether you had taken payment for the crossing on 28 July. 2023 Guide, Statute-Barred Debt Time Limits, Your Rights & 2023 Laws, Debt Relief Orders Explained and 2023 Criteria. This system even by government standards is pathetic. If I do (which I hope I dont) can I appeal it since I paid, albeit 8 days too late?.. Pretty disapointed that i had opened an account and monies were taken without my permission. However, dont leave this until the last moment, because we phoned the number only to be informed it was too busy to take our payment.Pay by phone (if its not too busy): 0300 300 0120, Payzone retail outlet:This is where you can pop into a local store and pay for the charge by cash or other means. I was totally flabbergasted to see my charge. Looking at this site we are not alone, doesnt the fact so many people are failing to pay tell the operator something? Hit the i button and choose remind me at a location4. Dart Charge says that in the early months of the new scheme it delayed issuing PCNs to give confused drivers maximum opportunity to pay - hence the three months it took to impose the fine and. We will continue to press for a change to the information and signage informing motorists how to pay. I would like to be contacted by email He said: Rather than directing drivers to the official payment website, the signs invite users to use Google. 3) I have been abroad for the last 12 years and just returned to London I am sure the crossing was free on Sunday before, why has this changed ? A month and a half later now and Ive got a further penalty of 70 because the previous 35 was not received on time. Britain's most wanted murderer greeted police with a calm 'oh, hello Only when the PCNs arrived (yes, two, though a month apart even though the southward/northward journeys were only 8 days apart) did we discover that Dart Charge was a brand name for the toll to cross the Thames. I wrongly assumed, because I saw no signs, that because of delays and works, that people were just being let through. Hope it helps.https://www.aph.com/community/holidays/dartford-crossing-new-charging-system-explained/#appeal. I went to London last 11th and I returned on 12th, Ive forgotten to pay both. When paying on-line you have to confirm the terms and conditions. Instead they have 10 of my money ( I paid for 4 trips in error!) Luton Penalty Charge Notice. click on Start Now button Its scandalous. Copyright © 2023 Airport Parking & Hotels. On the crossing there is nothing! The company that runs the crossing are just a bunch of con-artists. Today my other half recieved a bailiffs notice at our previous address wanting to remove goods as apparently we now owe in excess of 400. -yes 37.50 please. I totally forgot to pay the charge until I heard an advert on the radio the following Tuesday 28 July. I think making an online payment or on the phone (when it starts working again) would be the best bet. Me.. but Im going on holiday and that will take me over the 14 days cant I just pay now? Choose when I arrive5. Has the charge notice included the offer to pay 2.50 within 14 days? No doubt I will miss a few and then get stung with PCNs! The lower penalty is calculated 14 days from day crossing or from day getting somme official letter about fine? I am not prepared to consider paying the Penalty until I have received the notice in writing. About the photo: Evidence shown in Alex Murdaugh's trial for murder shows the Colleton County property where the Murdaughs lived, at the Colleton . though they asked for this payment within 7th January (14 days from the notice), so I was only 2 days in late, Like previous posters, we too were caught out by the change, having the same experience of approaching the barriers coins in hand and then passing through without being stopped for payment. This demonstrates a fundamental flaw in your accounting system. Pay now and it should stop the penalty being sent out. But its separate from any Dartford Crossing-related matter. In this case, you would receive a 'charge certificate'. (the registered keeper) by mail. However, I suddenly remembered to pay tonight at 11.59 quickly found the website which I have never had to use before, started putting in my info. I called customer service and they have no record of my crossing on Monday!! If this is not done, the firm will send another email with a 5.00 admin charge attached still much lower than the 70 fine the Government would levy after just one day even if you dont get the email until you get back from your holiday. please help me, this is just not good enough if i am charged anymore i will be taking this further, im not sure if i owe 2.50 or 5.00, this is unexceptionable.. Hi Caroline Just to make it clear we dont run the crossing, this page is designed to help drivers get the information they need to avoid fines. The time given for payment is way too short and the fines are out of all proportion. Clearly an admiration error and through no fault of mine I am now left to feel like a criminal until I go through this snail mail procedure which is not good enough. I can confirm that I have no intention of making such a crossing within 12 months and, if I do, I will pay for it when it happens. as sorry, Im not in condition to write well in English myself. When in France I had no internet access, no way to pay for the outward crossing. I contacted the hire company who said I would need to contact Dartford crossing. I made a return crossing on Tuesday 2nd June, using a hire car, on a business trip for the company I work for. Trademark No: UK00003340161. really poor direction to the general public on what to do. We advise you to pay the Dart Charge penalty within 14 days to reduce the cost of the fine to 35. I ask you to re-evaluate my sanction and could lower the level because if there are 300,000 drivers who do not pay there must be a reason. Is there a time limit within which the Dart Charge penalty notice has to be issued? That being said, my brother just recieved 2 PCN's for a crossing in August. Hope you enjoyed your time here. one year on from Shane Warne's death, Daily Mail Australia remembers cricket's . what happened to the 2.50? You can pay these online, and if you don't pay within 28 days the cost might increase by 50%. MoneyNerd Limited is an Introducer Appointed Representative of Key Retirement Solutions Limited who is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 224987) and is classed as a mortgage and home finance adviser. Now, I have to ensure that any of our non fleet vehicles using this crossing, has the charge paid. Where is the harm, loss and damage? MoneyNerd Limited is a free to use service, however we may receive a commission, at no cost to you, if you complete a loan, enter into a mortgage, remortgage or equity release agreement. Pay by post: If you really dont like using new technology, then Luddites will feel at home with this err handy pay-by-post option. Register with DartSave: This is a company set up to prevent you being fined if you forget to pay the Dartford Crossing charge. The system is not logical and has many gaps. This is a new service your
I have an auto top up account on my own vehicle, but didnt know I had to pay for hire vehicles. Paid on my return (Monday), The payment was accepted by Dart Charge. They told me that there was actually another fine outstanding for another journey that they hadnt issued yet but if I paid them the original fees over the phone, the matter would be cleared up. Local residents put up with enough and should not be put out further by the crossing. And now Im getting penalty straight away? hiya we used the Dartford crossing on the 21st February,we hadnt got a clue the system had changed,had our pound coins ready to pay and no-one at the toll booths,we didnt have a clue,we have since found out on the 15th March that we should have prepaid,can you tell us what to expect thank you. On the 17th I checked on line and found I had paid 5 but been charged only 2.50 for a single crossing. I have had the same issue. Hello Can you scan (photograph) the PCN and send it to me on pete@aph.com? Hope this helps. All to no avail. I do not live near the bridge, do not need a credit. Lets just hope the Dart scheme is found to be illegal like the York Lendal Bridge was but of course that just means the Council will have to pay a fortune to refund all the illegally-taken fines, which means the local council-tax payers will have to make up for this idiotic scheme. You will need to do this by midnight the following day. Does anyone know whether the 14 day first offence payment extension is still active since I missed payment for a return trip earlier in the week and only remembered 3 days later?
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Articles DFury as Stephanie Slater kidnapper Michael Sams in parole bid Penalty charge is payable for each use of the crossing, so a return trip could cost up to 210.00. Forgot To Pay The Dart Charge? - What To Do Now I have used the crossing several times and remembered to pay later that day but forgot one time and remembered 3 days later. I havent received anything through the post about a fine or request to pay the charge. I hope the agency wakes up to reason and to making the best use of modern technology- to the benefit of all. Last year it was toll booths only going through the tunnel and no payment going over the bridge. But this system probably collect a lot of money by snaring all these drivers If you lose your PCN, you can contact the Dart Charge customer service team for assistance. I am not in the habit of paying the Government a bonus!!!!!! Do you think I would win an appeal? Theoretically, yes, although the penalty charge notice would have to be for the penalty amount of 70, and could not include the crossing fee. Licence Median Terms. Simply use the store locator below to find the outlet thats closest to you. The long and short of this is, however, that the system signage is not fit for purpose. There are no signs anywhere to say how much the charge is, and anyone who has never used the crossing before could easily miss the payment signs, which are vague in the extreme. Hi. Careful about disabled use. Hi Paul Its a pretty common problem for anyone who doesnt use the Crossing on a regular basis and completely understandable. this is so bad as no time is given whatsoever, now I will have to pay for the penalty despite already spending 5. Was it the first offence? On my latest challenge today they have again said they have now flagged any photo read by the computer as my registration to require human confirmation so it can be changed to the correct registration ending L. I have no issue with the people at the call centre, they are all very professional and polite but the computer recognition system clearly doesnt work and their manual actions so far do not resolve those problems either. How it worksThere is no suggestion this website is operating illegally, but it certainly doesnt clearly state on the homepage that it is nothing to do with the official site or that youll be charged an extra 60% for something you can easily do yourself. If you dont pay, they send you a Toll Payment Notice, which costs you 5 NZD. Payment can be made online, by phone, post or at retail outlets. Trading address: The Grange, Grange Road, Malvern, WR14 3HA. He claimed this was sent to me on the 3rd of Feb. In Canterbury a couple for example were open 5am till midnight. As a foreigner we were not informed about the charge. It might be worth the 2.50 gamble on paying or phone them and explain the situation. I then heard nothing from them until now when I received a final notice of rejection stating I should have known about the charges and my fine has increased to 70. I sent them a copy of the reciept and heard nothing more. This will result in many tourists being hit by charges through no fault of their own. You should appeal this. Sorry to hear about the problems. I telephoned them straight away to say that there was a mistake as I had paid the 2.50 back in January. Checklist for challenging a PCN - Confused.com When I asked why would I pay 5.00 for a return trip instead of just 3.00 for a single trip the operator told me that she thought I had just paid them extra!!!!!! She did not understand the toll charge system. I have just today received the warning noticea day after my fine which I posted about yest.Ridiculous! You can then do the same for your home address to cover the homeward trip. I big bold letters the covering letter stated that as a first timer the penalty and all other penalty issued within the last 28 days would be cancelled if we paid for all crossings within the next couple of weeks (a specific date was given). You say that you moved house in May 2020, and updated the V5 then. about my passing through there on 25 Sept 2015. Husband will not be impressed with me getting a fine!! Removal of toll-booths means that payment is now by means of credit, and most consumer credit is for 30 days. Despite my willingness to pay, all my attempts failed and a simple slip of memory has cost me dear. After numerous attempts to input my details and pay the toll on your abysmal website on 29 June, I gave up and called it in by phone. Cheers EOS5D OK I received my CCA information back from M&S yesterday. In order for such a decision not be procedurally improper, there must be evidence that it has been taken in a discretionary way, not simply as the result of an effectively automated process. It should have done for a first offence. I have just paid online the 5, and I have never been caught out on not paying before do you think I will still receive a fine? Of course I do. Hi I would certainly speak to SANEF the operator about some form of compensation. We often link to other websites, but we can't be responsible for their content. My son phoned after he got a letter after using the crossing in March only got the PCN 3 weeks ago so he phoned and paid he now has a letter demanding 105 for non-payment, he phoned again and was told they can do nothing about it and he will have to appeal. who checks this system is working ? I dont have any problem paying the toll charge itself. Just the Government again hitting the motorist for more cash. I drove on the crossing on the 24.5.15 I didnt pay the toll and I received a PCN on 22.9.15 as it was my first offence I paid the 2.50. You probably know this number by heart, but just in case, here are the contact details youll need: I understand there is the possibility of a 14 day grace period if this is the first offence, however. No penalty notices have been issued until today we receive the notice demanding 107. Ive asked them to roll back the charge or wave it on the basis of a first offence, I have no idea if they will but its worth a shot. The cashless payment system does fail, and motorists are paying the London Congestion Charge by mistake. These are legally enforceable and are fines issued by local authorities for infringements on public highways. This is the first time I forgot to pay. I was thus unable to log in and determine whether you had taken payment for the crossing on 28 July. 2023 Guide, Statute-Barred Debt Time Limits, Your Rights & 2023 Laws, Debt Relief Orders Explained and 2023 Criteria. This system even by government standards is pathetic. If I do (which I hope I dont) can I appeal it since I paid, albeit 8 days too late?.. Pretty disapointed that i had opened an account and monies were taken without my permission. However, dont leave this until the last moment, because we phoned the number only to be informed it was too busy to take our payment.Pay by phone (if its not too busy): 0300 300 0120, Payzone retail outlet:This is where you can pop into a local store and pay for the charge by cash or other means. I was totally flabbergasted to see my charge. Looking at this site we are not alone, doesnt the fact so many people are failing to pay tell the operator something? Hit the i button and choose remind me at a location4. Dart Charge says that in the early months of the new scheme it delayed issuing PCNs to give confused drivers maximum opportunity to pay - hence the three months it took to impose the fine and. We will continue to press for a change to the information and signage informing motorists how to pay. I would like to be contacted by email He said: Rather than directing drivers to the official payment website, the signs invite users to use Google. 3) I have been abroad for the last 12 years and just returned to London I am sure the crossing was free on Sunday before, why has this changed ? A month and a half later now and Ive got a further penalty of 70 because the previous 35 was not received on time. Britain's most wanted murderer greeted police with a calm 'oh, hello Only when the PCNs arrived (yes, two, though a month apart even though the southward/northward journeys were only 8 days apart) did we discover that Dart Charge was a brand name for the toll to cross the Thames. I wrongly assumed, because I saw no signs, that because of delays and works, that people were just being let through. Hope it helps.https://www.aph.com/community/holidays/dartford-crossing-new-charging-system-explained/#appeal. I went to London last 11th and I returned on 12th, Ive forgotten to pay both. When paying on-line you have to confirm the terms and conditions. Instead they have 10 of my money ( I paid for 4 trips in error!) Luton Penalty Charge Notice. click on Start Now button Its scandalous. Copyright © 2023 Airport Parking & Hotels. On the crossing there is nothing! The company that runs the crossing are just a bunch of con-artists. Today my other half recieved a bailiffs notice at our previous address wanting to remove goods as apparently we now owe in excess of 400. -yes 37.50 please. I totally forgot to pay the charge until I heard an advert on the radio the following Tuesday 28 July. I think making an online payment or on the phone (when it starts working again) would be the best bet. Me.. but Im going on holiday and that will take me over the 14 days cant I just pay now? Choose when I arrive5. Has the charge notice included the offer to pay 2.50 within 14 days? No doubt I will miss a few and then get stung with PCNs! The lower penalty is calculated 14 days from day crossing or from day getting somme official letter about fine? I am not prepared to consider paying the Penalty until I have received the notice in writing. About the photo: Evidence shown in Alex Murdaugh's trial for murder shows the Colleton County property where the Murdaughs lived, at the Colleton . though they asked for this payment within 7th January (14 days from the notice), so I was only 2 days in late, Like previous posters, we too were caught out by the change, having the same experience of approaching the barriers coins in hand and then passing through without being stopped for payment. This demonstrates a fundamental flaw in your accounting system. Pay now and it should stop the penalty being sent out. But its separate from any Dartford Crossing-related matter. In this case, you would receive a 'charge certificate'. (the registered keeper) by mail. However, I suddenly remembered to pay tonight at 11.59 quickly found the website which I have never had to use before, started putting in my info. I called customer service and they have no record of my crossing on Monday!! If this is not done, the firm will send another email with a 5.00 admin charge attached still much lower than the 70 fine the Government would levy after just one day even if you dont get the email until you get back from your holiday. please help me, this is just not good enough if i am charged anymore i will be taking this further, im not sure if i owe 2.50 or 5.00, this is unexceptionable.. Hi Caroline Just to make it clear we dont run the crossing, this page is designed to help drivers get the information they need to avoid fines. The time given for payment is way too short and the fines are out of all proportion. Clearly an admiration error and through no fault of mine I am now left to feel like a criminal until I go through this snail mail procedure which is not good enough. I can confirm that I have no intention of making such a crossing within 12 months and, if I do, I will pay for it when it happens. as sorry, Im not in condition to write well in English myself. When in France I had no internet access, no way to pay for the outward crossing. I contacted the hire company who said I would need to contact Dartford crossing. I made a return crossing on Tuesday 2nd June, using a hire car, on a business trip for the company I work for. Trademark No: UK00003340161. really poor direction to the general public on what to do. We advise you to pay the Dart Charge penalty within 14 days to reduce the cost of the fine to 35. I ask you to re-evaluate my sanction and could lower the level because if there are 300,000 drivers who do not pay there must be a reason. Is there a time limit within which the Dart Charge penalty notice has to be issued? That being said, my brother just recieved 2 PCN's for a crossing in August. Hope you enjoyed your time here. one year on from Shane Warne's death, Daily Mail Australia remembers cricket's . what happened to the 2.50? You can pay these online, and if you don't pay within 28 days the cost might increase by 50%. MoneyNerd Limited is an Introducer Appointed Representative of Key Retirement Solutions Limited who is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 224987) and is classed as a mortgage and home finance adviser. Now, I have to ensure that any of our non fleet vehicles using this crossing, has the charge paid. Where is the harm, loss and damage? MoneyNerd Limited is a free to use service, however we may receive a commission, at no cost to you, if you complete a loan, enter into a mortgage, remortgage or equity release agreement. Pay by post: If you really dont like using new technology, then Luddites will feel at home with this err handy pay-by-post option. Register with DartSave: This is a company set up to prevent you being fined if you forget to pay the Dartford Crossing charge. The system is not logical and has many gaps. This is a new service your
I have an auto top up account on my own vehicle, but didnt know I had to pay for hire vehicles. Paid on my return (Monday), The payment was accepted by Dart Charge. They told me that there was actually another fine outstanding for another journey that they hadnt issued yet but if I paid them the original fees over the phone, the matter would be cleared up. Local residents put up with enough and should not be put out further by the crossing. And now Im getting penalty straight away? hiya we used the Dartford crossing on the 21st February,we hadnt got a clue the system had changed,had our pound coins ready to pay and no-one at the toll booths,we didnt have a clue,we have since found out on the 15th March that we should have prepaid,can you tell us what to expect thank you. On the 17th I checked on line and found I had paid 5 but been charged only 2.50 for a single crossing. I have had the same issue. Hello Can you scan (photograph) the PCN and send it to me on pete@aph.com? Hope this helps. All to no avail. I do not live near the bridge, do not need a credit. Lets just hope the Dart scheme is found to be illegal like the York Lendal Bridge was but of course that just means the Council will have to pay a fortune to refund all the illegally-taken fines, which means the local council-tax payers will have to make up for this idiotic scheme. You will need to do this by midnight the following day. Does anyone know whether the 14 day first offence payment extension is still active since I missed payment for a return trip earlier in the week and only remembered 3 days later?