payactiv complaints

Here are 8 tips for writing great reviews. Employees love Payactiv because it eliminates the expensive between-paychecks toll of payday loans, bank overdrafts and late fees. PayActiv is the first Early Wage Access program approved by the CFPB and is used by many employers across the U.S., including Walmart, Uber, Pizza Hut, Subway and Neiman Marcus. If there's anything you need in the future, please don't hesitate to reach out to us at support@payactiv.com. We may also receive payment if you click on certain links posted on our site. . Get the money you worked for today, to spend on what matters to you. 1 to 3 days or same-day in some circumstances, Bank account must have at least 60 days of activity, Balance must be above $0 and have an average minimum balance on pay day. 243 total. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Payactiv is a life saver! Like other cash advance apps, Payactiv also offers financial wellness services. Payactiv operates as a public benefit corporation and certified B Corpusing business as a force for good. Verification can help ensure real people write reviews about real companies. It has been a week. He kept his word n stayed on contact with me. Bottom line: This employer-based pay advance app offers low-cost advances on paychecks with no bank account required. We always try our best to do our job well and your kind words make it all worthwhile. Just send an email to support@payactiv.com. It takes a holistic approach to improving financial wellness and employee satisfaction. banks. Google Play and the Google Play logo are trademarks of Google LLC.Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Hi Clechelle,We sincerely apologize for your negative experience. Hey! UKG Wallet, powered by the mighty Payactiv, experienced an update that has caused it to no longer update my hours. Its even less expensive than many other cash advance apps, which sometimes require a monthly subscription fee. but Davis M deserves a raise plus more. I will never forget this. Please mention "App reviews" in the subject line of your email so that we can assist you in a timely manner. Employees will have to pay between $1 and $2.99 every time they withdraw money from their earned wages., Users have reported that they are extremely disappointed with Payactiv's customer support as representatives either do not respond on time or don't fix the issue quickly.. Beginning with your second direct deposit of at least $5 from the same source, Central Bank of Kansas City (CBKC) will post the funds to your Payactiv Visa Card when we receive it, rather than on the effective date. We may receive payment from our affiliates for featured placement of their products or services. 1 Standard rates for data and messaging may apply from your wireless provider. Ray M. made it so easy to get set up where i can have access to my wages. Payactiv partners with companies of all sizes, including Walmart, Visa and Amazon. The money we make helps us give you access to free credit scores and reports and helps us create our other great tools and educational materials. If you get Payactiv through your employer and have a Payactiv Visa Card* with direct deposit, you can access your earned wages at no cost when funds are transferred to the Payactiv Card. We always try our best to do our job well, and your kind words make it all worthwhile. He was still taking care of it and much to my surprise fixed it all together whiley phone was rebooting. One of our representatives will be reaching out to you shortly to assist you. A team member will be in touch ASAP. One drawback is that Empower charges an $8 monthly fee. Anna earned an Expert Contributor in Finance badge from review site Best Company in 2020. PayActiv is accredited by the Better Business Bureau with a B, which is typically an indication of good customer service. American Express National Bank, Member FDIC, has expanded its offerings with an all-digital checking account known as the American Express Rewards Checking account. Have a blessed day. Consider another cash advance option if your employer isnt enrolled. Your livelihood, in hand No cost to open a Payactiv account where you can easily manage your everyday needs and plans for the future Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. Payactiv is a popular paycheck advance app offering an inexpensive alternative to payday loans and even some cash advance apps. It is also the provider of Earned Wage Access to Walmart and the only EWA Program with an approval order from CFPB. If your employer partners with Payactiv, youre automatically eligible to use this service. :). Workers whose employers are part of the PayActiv EWA program can receive a cash advance of up to 50% of their pay earned. If your employer does not use PayActiv, you may be better off with a different option. One of our representatives will be reaching out to you shortly. Customer complaints are largely related to technical glitches that leave people unable to access their funds or manage their money. CONS. A co worker of mine tried to warn me about pay active. Ronnie was a FABULOUS agent to work with. Instant funding is available for free through a Payactiv card or for a fee if you send the funds to another account. Devin picked up my case n made Mr a promise it woukd be resolved in a day. Companies can ask for reviews via automatic invitations. Anna Serio is a trusted lending expert and former Commercial Loan Officer who's written more than 1,000 articles on Finder to help Americans strengthen their financial literacy. Payactiv works by partnering with employers to offer advances on their earned wages. The platform has collectively provided employees with $5B+ in earned wage access. Live support is available 24/7/365 online or by phone, according to the PayActiv website. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. Hmm, It sounds like youre looking for Customer Support instead of our Sales team. Hi Melissa,We're glad that our representative could help you resolve your issue. Payactiv is slow to update employees' accounts with their earned wages, despite repeated requests from users. There is no fee to load money on your prepaid Visa card or to use your card in many locations, including at 37,000 MoneyPass ATMs across the country. If there's anything you need in the future or any feedback you have for us, please don't hesitate to email us at support@payactiv.com. Youll also pay a $1.99 fee if you are picking up a cash advance at a Walmart Money Center. . Know what's possible to save or spend, get help with budgets, savings, and debtall in the Payactiv App. * The Payactiv Visa Prepaid Card is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Certain fees, terms, and conditions are associated with the approval, maintenance, and use of the Card. One of our representatives will be reaching out to you shortly to assist you. CREDIT KARMA OFFERS, INC. 1100 Broadway, STE 1800 Oakland, CA 94607, Credit Karma Offers, Inc. NMLS ID# 1628077 | Licenses | NMLS Consumer Access, MoneyLion loan review: Credit-builder loans for members. Credit Karma Mortgage, Inc. NMLS ID# 1588622|, Credit Karma Offers, Inc. NMLS ID# 1628077|, Credit Karma Credit Builder (McBurberod Financial, Inc.) NMLS 2057952 |. Shout-out to Davis for always assisting correctly, answering in timely manner & not giving any run arounds or lies! When I do the chat, they ask me to send in my time sheet and Everytime they tell me that they need an official timesheet, THAT WAS MY OFFICIAL TIMESHEET, the same one I have sent every two weeks after they screw up my time. What Users Can Expect Online market research communityPoints earned for taking surveys or other tasksRedemption options include cash or gift cardsTwo options for participation: SJ Opinion and SJ Pulse With the Venmo credit card, you can get cash back or use your rewards to buy crypto. He did everything that others couldn't, get me my money and not once did he tell me to wait a few hours or wait another 24. To many glitches, and its a nightmare having to deal with customer service! Zachary Marshall gave me the best customer service that Ive ever had!! Money accessed through PayActiv will show as a deduction on your next paycheck. Financial insights With the mobile app you can get financial advice, budgeting tools, tips on saving and a way to track your spending. Have a wonderful day. Dave charges a $1 per month membership fee, which is much lower than Empower. We'd like to turn this around ASAP. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. But if you find yourself needing to borrow cash against your paycheck regularly, it may be a good idea to take a closer look at your finances and work on making a monthly budget to keep your spending on track. While compensation arrangements may affect the order, position or placement of product information, it doesn't influence our assessment of those products. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. However we may earn a small fee if you click on vendor links on this page. :), I am changing my review again because grace helped me out with no problem. Just spoke with Davis M. He fixed my issue in less than 5 minutes and was very courteous! With the help of Capterra, learn about PayActiv, its features, pricing information, popular comparisons to other Benefits Administration products and more. The Consumer Financial Protection Bureau (CFPB) no longer requires lenders to consider your ability to repay a loan. It goes against our guidelines to offer incentives for reviews. We'd like to turn this around and resolve your issue ASAP. Complaints Complaints PayActiv, Inc. Financial Services View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? Auto, homeowners, and renters insurance services offered through Karma Insurance Services, LLC (CA resident license #0172748). Payactiv Review. We always try our best to do our job well, and your kind words make it all worthwhile. 24 Reviews Visit Website. They will transfer you 20 times and no knows where your money is. Payactiv is worth it if your employer is a Payactiv partner and you need an advance on your paycheck. This person deserves a raise! However, this Earned Wage Access the key selling point of the PayActiv app is only available if your employer also participates in the program. Only mortgage activity by Credit Karma Mortgage, LLC., dba Credit Karma is licensed by the State of New York. So far weve moved $5B+ in wages to workers, helping save $400M+ in predatory fees and penalties.**. Consider alternatives before opting for a short-term loan: Payactiv pay advance app is not currently available on Finder. While Payactiv touts no minimum card balance requirement, no activation fees and no monthly maintenance fees, there may be other fees depending on how you get and use your cash. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. Its an app that people can use just like a regular wallet to store their card details and information. Visit our guide to cash advance apps to learn about how these apps work. :). Customer service is rude!! Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. If it's wasn't for the supervisor on shift Ned T. This would received 0 stars. Hi Leah,Thank you for your feedback. Consider a provider that doesnt require you to work for a partner company instead. We'd like to turn this around and resolve your issue ASAP. Yes. Creating a Payactiv account is free for all users and contains many free features including bill pay, discounts, financial counseling, and budgeting and savings tools. Told me of 2 offers I haven't received after being w u a yr. Amazing attitude and you should have him cross train other operators. Hi there,Thank you for taking the time to write a review about your experience. If you have Payactiv from work, you will see hours worked and your current earnings in the app and you can transfer the accessible amount to your bank, card or get as cash. PayActiv offers a toll-free customer service phone number to call for support and also has an online live chat and an email for those who prefer not to speak on the phone. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. Have up to $250 automatically deposited into your account for a $9.99 membership fee. Have a blessed day. Know whats possible to save or spend, get help with budgets, savings, and debtall in the Payactiv App. Horrible business and customer service. Payactiv has partnered with 1500+ businesses and served over 2 million users since its inception in 2012. Harry Maxwell was Very polite, explained each step to help me to get back in my account,, and took his time with me he was very very helpful and help me in so many ways and took his time. PayActiv advances wages that workers have accrued but haven't yet received. We're working on your case. Google Play and the Google Play logo are trademarks of Google LLC.Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. She was very polite and kind. If youre considering using Payactiv, here are a few things to know. Mission Lane Visa Credit Card Review 2023: Is This Credit-Building Card Worth It? LoanPro is a core lending software which specializes in the servicing of loans. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. Very knowledgeable and patient. ray. We always try our best to do our job well, and your kind words make it all worthwhile. One of our representatives will be reaching out to you shortly to assist you. Learn how we maintain accuracy on our site. Image: Woman on the street looking at her mobile phone. Please appreciate that there may be other options available to you than the products, providers or services covered by our service. It's been another month and Payactiv card still isn't working. Over 1500 companies use Payactiv including Uber, Pizzahut, Subway, Alorica, Hilton Hotels & Resorts, and Signature Healthcare. Shout-out to Ronnie O'Connor for helping me resolve my issues with my lost card. :) DC Darius Cohn 1 review US Oct 10, 2022 Mr. Darius Cohn Mr. Ronnie O'Connor made my call to customer service an awesome and pleasant experience. Have a blessed day. Replies to negative reviews in < 24 hours. Checking account with 3+ months of banking history, $750+ monthly income, live in eligible state, ages 18+. Payactiv is part of a growing trend of apps that offer low-cost alternatives to a more traditional option: the payday loan. I promise he is the best & only agent i will deal with! while there was some slight communication issues between the rep and I after explaining my situation properly, Jay M handled the issue extremely quickly and professionally. Otherwise, it charges these two types of fees: When you request an advance, Payactiv can send the money to your bank account, debit card or a Walmart Money Center. You can make up to three cash advance transactions per pay period. :). * The Payactiv Visa Prepaid Card is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Certain fees, terms, and conditions are associated with the approval, maintenance, and use of the Card. Be sure to include your Employer's name, Employee ID, and Mobile number. One of our representatives will be reaching out to you shortly to assist you. Thats the fee a merchant pays us with every card transaction. Using PayActiv is free for many services, including withdrawing funds from a partnered ATM. If your employer offers EWA, all fees to access your earned wages are less than $3. I haven't even gotten "I'm looking into your account", it's as if they open the chat to look busy and then do nothing because they're lazy or are trying to take on far too many chats at once. With low fees and no interest charges, plus robust features that help you manage your money, PayActiv can help you take better control of your financial future. The date CBKC receives your direct deposit and the effectivedate are controlled by the originator. I don't know if I am allowed to mention my experience with your full name but I recommend Payactiv because of people like Albert Wick who can help you with almost everything you need even if difficult. Of course, the offers on our platform don't represent all financial products out there, but our goal is to show you as many great options as we can. Payactiv Visa Card users with direct deposit enjoy free real-time EWA transfers and additional exclusive discounts. What stands out about PayActiv is the ability to receive up to 50% of your earned net pay each period as a cash advance. payactiv.com Review - Scam Detector. Our buyer guides are meant to save you time and money as you look to buy new tools for your organization. eToro Review 2023: Is It the Right Trading Platform for You? Dont use Payactiv. Payactiv integrates with leading HCM, Payroll, and T&A providers, including ADP, Paychex, UKG, Workday, SAP, and Paycor. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. And its only free if you sign up for direct deposit to a Payactiv Visa Payroll Card. :), Ronnie OConnor is one of the best customer service employee I ever came in contact with. We always try our best to do our job well and your kind words make it all worthwhile. Always & foreithe best! If you have specific questions about the accessibility of this site, or need assistance with using this site, contact us. Private company. Its compliant in all 50 states and offers its Earned Wage Access program with an Approval Order from the Consumer Financial Protection Bureau (CFPB). Traditional real estate investments are limited to people with significant financial resources. Like Empower and PayActiv, Dave also offers money management features. 2023 Payactiv, Inc. All Rights Reserved. Many employees have reported that they were unable to withdraw their earned wages despite their employer updating their hours in the system. All five stars is for Ned not this company.I've been having an issue since Feb 10. If youre enrolled in Payactiv through work, you may be able to access up to half of your earnings before payday, but the exact amount will be set by your employer. App Store is a service mark of Apple Inc. :), I cannot say enough about Devon and Grace. Workers don't need permission to access earnings prior to payday. Have a blessed day. Payactiv in 2012 created earned wage access, a service that allows workers to get an advance on their paychecks between pay periods. No credit check, consistent income in the past 2 months from the same employer. It's pretty simple, actually. There are two levels to consider in examining the safety and security features of PayActiv: protection of your money and protection of your financial information. Like I said, I do want to thank him again for this. That's why we provide features like your Approval Odds and savings estimates. Their support team provides on-site implementation and training where required. In terms of security, no app is 100% secure. Payactiv costs nothing to the employer. Beyond EWA: 3 Financial Wellness Benefits to Boost Employee Satisfaction, Why Traditional Employee Benefits Arent Enough Anymore. PayActiv earned its 4.7 score from GOBankingRates based on the following features. Find her on Twitter, @DawnAllcot. It requires no credit check to access funds, and the amount you can withdraw is based on the pay youve earned. Hi Doroyane,We're glad that our representative could help you resolve your issue. We'll do everything we can to make sure we do better in the future. Grain app review: Small lines of credit with no Cleo app review: Small cash advances for members, Can only access up to 50% of your paycheck, Fees may apply depending on where you have funds deposited, Full benefits are available only if your employer participates. This is maddening. But even if you have the money to invest, you may not have the time to flip or Afterpay Overview Afterpay launched in Australia in 2015 as a new and improvedGen Z form of layaway. Hence, our vision is simple bring financial security, dignity, and savings to the millions experiencing financial stress. As such, it permits employees to access up to 50% of their paycheck prior to payday. They treat you like family. Get what youve already earned, right now, to pay bills or buy what you need. PayActiv is best for workers whose employers are already using the service, as it is a free and easy way to spend your pay as you earn it, without waiting for your next paycheck. * The Payactiv Visa Prepaid Card is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Certain fees, terms, and conditions are associated with the approval, maintenance, and use of the Card. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. Learn how its rewards program works and see if the card is right for you. Very friendly, respectful, it genuinely seems like he enjoy his job or definitely a people person. But to get the most benefits, you need to have sign up for direct deposit to a Payactiv card. However, we'd like to learn more about your situation and what exactly happened. 2023 GOBankingRates. Their customer support team is available via live chat and call 24/7.. One of our representatives will be reaching out to you shortly. Sometimes operating in conjunction with payroll companies such as ADP, it serves employees of FedEx, Pizza Hut, and. With fees no higher than $5 a month, Payactiv is a lot less expensive than overdrafting your bank account, getting a credit card cash advance or taking out a payday loan. Many of the offers appearing on this site are from advertisers from which this website receives compensation for being listed here. If you're ready to get a Payactiv demo, we suggest getting in touch for a look at the product and quote. Payactiv Description Our all-in-one platform, Livelihood, helps employees to fully engage in work and personal life. In 2020, Payactiv released a short film titled, "We Heard You." Read our full review or get our 30-second take. However, there are very few additional fees. It goes against our guidelines to offer incentives for reviews. We spend hundreds of hours researching the best HR and recruiting software so you dont have to. Hi Eric,Thanks for letting us know about your concern. he is a great agent and payactiv needs to give the man a raise cause he is awesome. I dont ever try leaving bad reviews because it hurts businesses. m was so helpful he updated my ewa hours so I could handle all my business. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. I have been using payactiv for almost 3 years now and they never get my hours worked right. One of our representatives will be reaching out to you shortly to assist you. Heres how Payactiv compares to Earnin, another popular cash advance app. Advertiser Disclosure: Many of the offers appearing on this site are from advertisers from which this website receives compensation for being listed here. Finder monitors and updates our site to ensure that what were sharing is clear, honest and current. Hi Contrast,Thank you for taking the time to write a review about your experience. Carefully review your finances and the loan cost to make sure it fits your budget. We also ensure all reviews are published without moderation. Our goal is to create the best possible product, and your thoughts, ideas and suggestions play a major role in helping us identify opportunities to improve. 2023 Trustpilot, Inc. All rights reserved. Hi Victor,We sincerely apologize for your negative experience. Payactiv is the winner of the Innovative Payments Association's Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. But it also has 116 complaints on the website and received only 2.63 stars from BBB customer reviews. Over 3 million HR leaders trust our advice. 60% of employees would recommend working at payactiv to a friend and 61% have a positive outlook for the business. To resolve your issue, we need your account details. Money is available immediately. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. Payactiv is the winner of the Innovative Payments Associations Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. You might also be interested in the following buyer guides: We take our research process seriously and want to make sure we are presenting our readers with the very best solutions in a given. Plus, youll be able to review your current earnings on the app and see how many hours youve workedBut even if your employer isnt enrolled in Payactiv, you still might be able to receive some of your paycheck up to two days ahead of payday. , Hi Allysa,Thank you for taking the time to write a review about your experience. 1 Standard rates for data and messaging may apply from your wireless provider. Be sure to include your Employer's name, Employee ID, and Mobile number. ** Central Bank of Kansas City is the issuer of the Payactiv Visa Prepaid Card only and does not administer, endorse, nor is liable for the Payctiv App. Perhaps most importantly, you can take a cash advance of up to 50% on your earned pay with no fees or interest charges. Hi there,We sincerely apologize for the inconvenience. Select your state to see the options available to you. When possible, please email us your concern at support@payactiv.com with "App reviews" in the subject line. Have a blessed day. PLEASE GIVE DAVIS M A RAISE HE DESERVES IT & BEYOND, NICEST AGENT EVER! My kids are sick and I'm a single mother who needed to get them to the hospital.