Check with your cruise line on current cruising conditions and what you can expect from them. We only wanted our money to be applied to another cruise in 2023. In the end, you will have a fantastic vacation and you will get a future cruise credit according to what you miss., He added: Its better than canceling and sitting at home and not doing anything.. ************************************* Cruises that was set to sail in April 2020. The dire news youre reading about low water levels in Europe now, especially along the Rhine River, mostly concerns the cargo shipping industry in Europe. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 For the cabin on the cruise, we indicated separate beds for their cabin. Other ships were docked at the pier. Seems the generous cancellation risk free ended 30 June and despite booking direct with Viking no mention of the changes was made. Viking has cancelled all 2022 departures of its Russian river cruise itineraries and ceased all operations in the country for the remainder of the year. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. They also issued non refundable vouchers for our port excursions. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. In Europe, we dont cruise in January, February and into early March because its too cold, he explained. Water levels on the Rhine River are set to fall close to the point where the river cannot hold ships anymore. Viking is bringing back river cruises to Europe in July. BBB Business Profiles are subject to change at any time. Cruises beginning in 2009, this is not the first error and being loyal Steve is a life-long avgeek and a points and miles player. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. Floriade River Cruise Guide 2022 | Cruise Critic In June, there were places along the Po that completely dried up. A weighted-down ship sinks lower in the water and therefore needs more distance from the water line to the river bottom to sail safely without scraping the riverbed. We purchased Travel Protection Insurance. But due to a serious health issue we along with our Drs said that it was not feasible for us to go. 140 complaints closed in the last 12 months. Viking Cruises cancels 2022 Black Sea and Kiev (Ukraine) sailings Viking Cruises cancels 2022 Kiev and Black Sea sailings Risk-Free Guarantee - Viking River Cruises Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Desired outcome: Fosse's cruise and land tour to Eastern Europe became a casualty of COVID-19. 23. South America & the Chilean Fjords - Viking Cruises I also booked this trip years ago when there was . Part refund, at least 25%. At this point we feel it's discrimination and want our money refunded. If ships have to lighten their loads to cross shallow water, fewer goods can be transported at once. I have three times tried to contact Viking, by phone, email, and chat. Viking cancellation policy - Viking Ocean - Cruise Critic Community On 9/12/21 we realized the 2022 sailing impractical and cancelled for cruise credits (#s XXXXXXXX, XXXXXXXX, XXXXXXXX and XXXXXXXX) Customers should not be treated this way. See details. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise . Viking suggested that I should talk to my travel insurance company to reimburse the cost of additional airfare cost. Couple fights to get full cash refund on $15K Viking River Cruise My husband and I were excited about our long awaited cruise next May. (Enrollment required for select benefits.). This complaint has been resolved automatically due to user's inactivity. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. That is all it took, I was hooked. Viking European River Cruises - 6 Key Must-Knows Before You Go This was a question that I asked myself before booking my Rhine River cruise. About 20 poeple's bag on the flight didn't make it. Thats because the weight of the cargo such vessels carry affects their draft (the distance between the ships bottom and the water line). Desired outcome: BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We said yes. The ship can welcome up to 386 passengers, and. We later booked a future cruise and then learned of the medical requirement which we are advised may be harmful to us because of pre-existing heart conditions. Viking Mississippi cancels some cruise passengers four days ahead of We have taken note of your feedback. The Rhine River is more sensitive in terms of river flow because it lacks the dams that are on the Danube River. SA. Any comments Viking? The guest services lady said well you can complain at the Share your photos and videos with others to prove the truth of your words. We never sign or agree to sail with vaccines passport as requirement.No one respond our emails or our attorney except a woman name ******************************* that behaves like an iron wall to talk to anyone else. At Viking, your experience means the world to us. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. Sure we were free but that's no excuse. An apology is not good enough. Karin Price Mueller | NJ Advance Media for NJ.com. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. We use dedicated people and clever technology to safeguard our platform. Its not an American company so they feel like they can treat Americans any way they want. After 5 Viking A drinks package at the original cost, when I first tried to book it. River Cruises Respond to Austrian Lockdown, Impact on Sailings Jan 26, 2023 01:33pm. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. Four excursions that I wanted are already sold out. Travel Codex is owned by Travel Codex, LLC. Another section of river that can be negatively affected by low water levels is the Danube, past the last lock in Slovakia heading downriver toward Hungary. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. Like most cruise lines, Viking canceled all of its sailings during the pandemic. We want our money back since we will never met the requirements to sail and we never agree to those requirements, Our booking number is XXXXXXX and is associated with ********************* ********. Europe is now seeing the same kind of climate change conditions that are affecting the Western United States. At the other end of the Po, ocean water has flooded the last 12 miles of the river damaging crops and contaminating drinking water. We were routed to resolution manager who was extremely obnoxious, rude, disrespectful, wasn't listening to the issue, saying 'yes, ok, sales rep make a mistake, mistakes do happen. Thank you. They will charge you a lot of money but would not care for you at the end of the day.The places I saw needed much to be desiredI was told that at the airport someone will help us until we boarded our plane. The first example of river distress is the Po River in Northern Italy. Cannot recommend whatsoever - there are better cruise lines who deliver & care about providing a decent level of customer experience - avoid them if you can. We were issued the vouchers that had an expiration date October 2022. The dream vacation I have waited for 8 years has gone down the drain. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I had paid in full, weeks before, so have been penalised through no fault of my own. Viking Venus : cruise round Med and on to Israel.This was a wonderful itinerary , a beautiful ship , excellent food and service. This years summer drought in Europe could affect your upcoming river cruise, but its highly unlikely your cruise will be canceled outright. Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. - Refusal to honor its cancellation policy, Viking trip shortened due to weather, no refund. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Claire and Stanley Keyles planned a dream vacation for June 2020. Sheila Davies is a retired gas industry professional based in Northumberland, England. I believe this policy and practice is clearly unfair and rather reckless. In November ******************************************* She had major surgery December 12th. We have had to cancel our river cruise because of their ludicrous covid policy. We rebooked for 2022 on 11/30/2020. Only Viking can make the appropriate reservation. Mind you, my cruise cost over $27,000. Because of the positive test result as well as his need for further dr evaluation, we had no choice but to cancel the trip. Why didn't Viking pay to dock? He he tried to take the trip solo, he was charged. By Alyssa Lukpat and Ceylan Yeginsu. Desired outcome: There is rock on the bottom; theres also this little house in the middle of the river. If you want to cancel a cruise right now in October because of low water, I will tell you, Sorry, we dont know if theres low water in October, said Schreiner. **** called finally, apologized and said that he 'misread the rules', misunderstood the rules and this isn't a big deal (his attitude). Cruise lines scrap Russian, Ukrainian ports from 2022 itineraries Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. Viking allows those who book the most expensive rooms to book first. This made it impossible to catch the next flight from ***** to buenos Aries. The food was awful , the service bad some waiters were very rude we were forced to do a lot of included tours or couldnt leave the ship . Viking Mississippi is one of Viking's largest river ships, measuring 450 feet (137 meters) long and weighing approximately 5,000 gross tons. . Guests have the option to transfer their reservation to 2022; receive a 100% future cruise credit . We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. On the last day, all running water was turned off until we left the ship. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Viking river cruises have posted an advisory from Danube River cruises that ship swapping may occur. Then when operations started again, we decided to book a cruise to sail November 2021 At the time we booked, vaccines were not a requirement. Our flexible deposit policy applies to new reservations only made between 17 December 2022 to 31 March 2023 and is combinable with all other Viking offers available. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. The plane returned to the gate and he was transported to the local hospital. Viking Shores and Fjords - SEPT 2021 - Cancelled? Over in Southeast Asia, a new river ship, Viking Saigon, will cruise the Mekong. When we arrived ************* to get our boarding pass, we were told that viking booked our tickets but did not pay for the tickets. "Given recent developments and the developing conflict in Ukraine,. Any help to resolve this matter will be greatly appreciated. Here is a message that appears on the Viking River Cruise webpage: The cruise line may elect to cancel your cruise. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Schreiner gives an example of two identical sister ships, AmaLucia and AmaSiena, that both sail the Rhine. Having trip insurance may pay you in full depending on your coverage. Vikings inability to resolve an issue with their on line booking. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. But all was not lost. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. With many Christmas markets closed, river cruise lines cancel sailings
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